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The Top 5 Things Major Airlines Are Doing To Improve Their Operations


July 2019 Airline On-time Performance

August 3, 2019

Living in the age of big data allows airlines to take a deeper look at how to improve on-time performance. […]

Living in the age of big data allows airlines to take a deeper look at how to improve on-time performance.

Airlines can now rapidly generate visibility to flag operational issues, by building on-time metrics into their performance tracking dashboards. Airlines are now using data analytics to monitor on-time performance by route, by airport and by aircraft, in order to rapidly surface issues to make changes and gradually improve operations. The most data-driven airlines also hold frequent operational meetings where team members from across the airline gather to analyze individual details that had an impact on on-time performance.

Note: A flight is considered “on time” if the aircraft arrives at the gate within 14 minutes 59 seconds (less than 15 minutes) of the scheduled arrival time.

On-time Arrival Performance of All Major Global Airlines
All Flights (Network)

  1. LATAM Airlines 86.73%
  2. ANA 86.00%
  3. South African Airways 85.97%
  4. JAL 84.64%
  5. Singapore Airlines 84.2%
  6. SriLankan Airlines 83.63%
  7. KLM 82.11%
  8. Delta Air Lines 82%
  9. Oman Air 81.32%
  10. Qatar Airways 80.98%

On-time Arrival Performance of Major Airlines by Region
All Flights (Network)


  1. ANA 86.00%
  2. JAL 84.64%
  3. Singapore Airline 84.20%
  4. SriLankan Airlines 83.63%
  5. Malaysia Airlines 83.29%


  1. KLM 82.11%
  2. Iberia 79.46%
  3. Alitalia 77.59%
  4. Finnair 76.83%
  5. Air France 74.93%

Latin America

  1. Copa Airlines 90.25%
  2. LATAM Airlines 86.73%
  3. Azul 84.46%
  4. Gol 79.95%
  5. LATAM Airlines Brasil 79.37%

Middle East & Africa

  1. South African Airways 89.97%
  2. Oman Air 81.32%’
  3. Air Arabia 81.22%
  4. Qatar Airways 80.98%
  5. Emirates 80.58%

North America

  1. Alaska Airlines 85.74%
  2. WestJet 82.29%
  3. Delta Air Lines 82%
  4. Southwest Airlines 80.60%
  5. Allegiant Air 78.93%

On-time Arrival Performance of Low-cost Carriers
All Flights (Network)

  1. Air Do  90.82%
  2. StarFlyer  90.13%
  3. Skymark Airlines 86.72%
  4. Solaseed Air 86.11%
  5. Azul  84.46%

Accomplishing more with OTP

On-time arrival performance not only drives positive customer experiences, but it also drives operational efficiencies that reduce cost and improves the bottom line. Cirium is the trusted source of measuring arrival performance for airlines and airports around the globe.

Our monthly OTP reports are just the beginning of what you can access. We offer an OTP Analysis Workbook that provides a comprehensive and granular analysis of key performance metrics. These workbooks include visualizations and reports focusing on airline and alliance benchmarking, departure and arrival statistics, trend analysis, carrier performance comparison, and daily/hourly analysis.

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Check out the highlights from our monthly OTP report below or request a demo of our premium analytics workbooks.

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