Cirium Terms and Conditions (“Terms”) 

1       General

1.1      These Terms apply to all Cirium Products supplied by or on behalf of Reed Business Information Inc., doing business as Cirium, (“Cirium”) as may be ordered by Customer from time to time via a signed order as accepted and fulfilled by Cirium (“Order Form”).

1.2      Each Order Form identifies specific Cirium Product(s) that Customer orders, fees due and any specific amendments to these Terms. All Order Forms are subject to and incorporate these Terms. In the event that an Order Form amends any of the provisions in these Terms, the provision in the Order Form shall control.

1.3      Except as specifically authorized on an Order Form, the license granted under these Terms shall not extend to any of Customer’s Affiliates, and Customer shall not make any Cirium Product available to any of its Affiliates except with Cirium’s express prior written approval.

1.4      Where Cirium expressly permits the use of a Cirium Product by one or more Customer Affiliate(s), each such Customer’s Affiliate shall be added to the applicable Order Form as a Permitted Affiliate. Customer shall ensure that each Permitted Affiliate complies with the Terms (other than as to payment obligations, for which Customer remain solely liable) including any restrictions on access to or use of any Cirium Product;

1.5      Customer will be responsible and liable for the acts and omissions of any of Customer’s Permitted Affiliate(s); and Customer agrees that any changes to its corporate structure, employee or user numbers entitles Cirium to charge additional fees. Customer shall be liable for all access to and use of the Licensed Material by any of its Affiliates.

1.6      Cirium Products may be provided by an Affiliate of Cirium.

2       License Terms and Use Restrictions

2.1       Subject to Customer fulfilling its obligations under these Terms and prompt payment of all fees, Cirium grants Customer a non-exclusive, non-transferable, non-sublicensable, limited term, revocable license for the Customer and its Licensed Users to access and use the Cirium Products and the Licensed Material for the Permitted Purposes only, and only as permitted by the relevant License Type, and at all times subject to and in accordance with these Terms. All other uses are expressly reserved and prohibited.

2.2       Unless otherwise specified in the Order Form, the License Type shall be a Per User License.

2.3       Subject to the above, Customer and its Licensed Users may: (i) search, interrogate, and display the data accessed through the Licensed Material on screen; (ii) make a limited number of printouts of items included in the Licensed Material using the printing commands contained in the Cirium Product; (iii) download and store in machine readable format a single copy of insubstantial portions of the Licensed Material; and (iv) download and store a single copy of relevant Licensed Material for the Customer’s audit and regulatory purposes but not for any other purpose.

2.4       The following is not permitted in this license but would be subject to a separate additional license or agreement and additional or different fees or payment arrangements:

2.4.1    the creation of Derived Materials

2.4.2    hosting services

2.4.3    resale or distribution to third parties.

2.5       The Customer may not:

2.5.1    abstract, download, store, reproduce, transmit, display, copy or use the Licensed Material other than as expressly permitted in these Terms or Order Form;

2.5.2    lend, sell, resell, license, sublicense, distribute, make available, rent or lease any Cirium Product or any parts of the Licensed Material or include it in a service bureau or outsourcing offering;

2.5.3    modify the Cirium Product or the Licensed Material without Cirium 's express written permission;

2.5.4    use any algorithm, application, device, method, system or software to: (i) access, use, search, copy, monitor, mine, extract or scrape data or other Licensed Material from the Cirium Products; or (ii) disable or incapacitate any part of the Cirium Products or any usage tracking application or program used by Cirium

2.5.5    make multiple printouts or copies of Licensed Material for distribution to any party other than Licensed Users (with the exception of Section 2.7 – on ad hoc inclusion in presentations below);

2.5.6    make the Cirium Product or any Licensed Material available to any party other than Licensed Users on a local area network, a wide area network or on any intranet or extranet except as may be otherwise agreed;

2.5.7    use or authorize the use of software incorporated in the Cirium Product other than as part of the Cirium Products;

2.5.8    use or access any Cirium Product for the purposes of monitoring its availability, performance or functionality, or for any other benchmarking, comparison with products not supplied by Cirium or other competitive purposes;

2.5.9    use the Cirium Product or Licensed Material therein for or in conjunction with any unlawful purpose;

2.5.10    interfere with or disrupt the integrity or performance of any Cirium Product or third-party data contained therein;

2.5.11    remove any copyright or other proprietary rights notice contained or included in the Cirium Product or Licensed Material;

2.5.12    permit or seek to obtain direct or indirect access to or use of any Cirium Product in a way that circumvents a contractual usage limit;

2.5.13    except as permitted by applicable law, copy, reverse engineer, decompile or modify any software incorporated in any Cirium Product or any part, feature, function or user interface thereof or make any other attempt to discover the source code or scripts used to provide the Cirium Product;

2.5.14    use the Cirium Product in any way that may infringe any intellectual property right of Cirium, its Affiliates, any of Cirium 's third-party data providers and/or any other third parties;

2.5.15    do anything that could reasonably be assumed to jeopardize Cirium’s or any of Cirium’s Affiliates' relationships with any of its or their third party providers, or any other third party;

2.5.16    use the Cirium Product and any Licensed Material in any way not expressly authorized in these Terms.

2.6       Notwithstanding the foregoing, Customer may include small extracts of Licensed Material in presentations to customers and prospects on an ad-hoc basis, provided always that the Customer acknowledges Cirium as a data source, and further provided that Customer accompanies the extract with the following disclaimer in all such presentations:

“This information has been extracted from a Cirium product. Cirium has not seen or reviewed any conclusions, recommendations or other views that may appear in this document. Cirium makes no warranties, express or implied, as to the accuracy, adequacy, timeliness, or completeness of its data or its fitness for any particular purpose. Cirium disclaims any and all liability relating to or arising out of use of its data and other content or to the fullest extent permissible by law.”

2.7       Cirium accepts no liability or responsibility to any third party who benefits from, uses or relies on the Cirium Products or gains access to the Licensed Material. The Customer will indemnify Cirium from and against all liabilities, losses, damages, costs and expenses that Cirium incurs in connection with any claims against Cirium by any such third party.

2.8       The use of and access to Cirium Products are subject to usage limits, including the quantities specified in the Order Form and where a quantity in the Order Form refers to Licensed Users, the Cirium Product may not be accessed by more than that number of Licensed Users. If Customer exceeds a contractual usage limit, Cirium may charge for uses above the contractual limits.

2.9       Customer grants to Cirium and its Affiliates:

2.9.1    a royalty-free, non-exclusive, worldwide license to host, copy, transmit, amend, adapt, translate, co-mingle with other data and display Customer Data as reasonably necessary for Cirium to produce and supply Cirium Products; and

2.9.2    a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into Cirium 's and/or its Affiliates' services and products (including the Cirium Products) Customer Data as well as any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Users relating to the operation of or other attributes of any Cirium or its Affiliates' services and products.

3       Fees

3.1      Customer shall pay all applicable fees, and agrees that its access to and use of Cirium Products and Licensed Materials is contingent on Customer paying all applicable fees.

3.2      Payment obligations are non-cancellable, and fees paid are non-refundable except as otherwise expressly foreseen in these Terms.

3.3      Quantities or levels of usage licensed cannot be decreased during any Contract Year.

3.4      Invoiced charges are due thirty (30) calendar days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to Cirium and notifying Cirium of any changes to such information.

3.5      If any invoiced amount is not received by Cirium by the due date, then without limiting its rights or remedies: (i) those charges may accrue late interest at the rate of one and one-half per cent (1.5%) of the outstanding balance per month; (ii) Cirium may suspend or terminate Customer’s access to the Cirium Product until such amounts are paid in full; (iii) Cirium may condition future renewals on payment terms shorter than those specified in these Terms.

3.6        Cirium 's fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, "Taxes") except as expressly set out in an invoice. Customer is responsible for paying all Taxes associated with Customer’s purchases and use hereunder. If Cirium has a legal obligation to pay or collect Taxes, Cirium will invoice Customer, and Customer will pay that amount unless Customer provide Cirium with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Cirium is solely responsible for taxes assessable against Cirium based on its income, property and employees.

4       Access to Cirium Products; Security

4.1      The Customer shall comply with all of Cirium’s instructions relating to the security of the Cirium Products and the Licensed Material. Customer shall have in place and maintain appropriate and up-to-date technical and organizational measures designed to protect all Licensed Material against unauthorized access, disclosure, copying or distribution, and Customer shall comply with Customer’s reasonable instructions from time to time in any matters relating to the protection of and the prevention of piracy of Licensed Material.

4.2      A specially designated username and password may be allocated by Cirium to the Customer and to Licensed Users for the sole use of the Customer or Licensed Users to access the Products and the Licensed Material. Where usernames are issues, they are unique to the named individual Licensed User and must not be shared or transferred. Cirium may alter usernames and/or passwords from time to time in accordance with its standard security procedures and shall inform the Customer accordingly.

4.3      The Customer shall notify Cirium promptly if it becomes aware or suspects that any unauthorized person has obtained a password. Cirium will alter the password and inform the Customer accordingly.

4.4      Customer shall inform Cirium immediately if any Licensed User no longer requires access to the Cirium Products to perform their work for Customer for any reason so that such Licensed User’s access to the Cirium Products and related documentation can be disabled promptly.

4.5      If Cirium suspects that a password is being used by more than one person or by anyone other than the Licensed User for whom it was issued, or if Cirium detects use of the Licensed Material in excess of licensed usage specified on the applicable Order Form, it may immediately suspend access by Customer and/or Licensed User or cancel the relevant password.

5       Intellectual Property Rights

5.1      Customer agrees that the Intellectual Property Rights comprised in or relating to all Cirium Products, Licensed Material, and Licensed Material within any Derived Materials and all compilations thereof and in documentation supplied by Cirium are and shall remain the sole property of Cirium or (as applicable) their third party licensors.

5.2      No rights in any Cirium Product or Licensed Material are granted or conveyed by Cirium other than the limited license to use them as set forth in these Terms, and nothing in these Terms will be deemed to grant any license, sub-license, Intellectual Property Right or other claim against or interest in Cirium 's Intellectual Property Rights.

5.3      In the event that Customer were to own any rights in any Cirium Product or Licensed Material, Customer shall assign to Cirium, with full title guarantee for all purposes, applications and field of use (including by way of assignment of future Intellectual Property Rights) all such Intellectual Property Rights including the right to take action for any past, present and future damages and other remedies in respect of any infringement. Customer must execute, and will procure that any Affiliates and Customer Representatives execute, such documents and do such things as Cirium may consider reasonably necessary to give effect to this Clause.

5.4      Where the Licensed Material contains data and/or other material licensed by third party licensors, such Licensed Material is made available on the terms and conditions of such third party licensors as communicated to Customer from time to time.

RELX and the RE symbol are trade marks of RELX Group plc, used under license.

6       Changes to the Product; Discontinuation

6.1      Cirium shall be entitled to update, enhance, withdraw or otherwise change the Cirium Products from time to time, at any time without notice.

6.2      Where such change will lead to a material decrease in functionality, Cirium shall provide thirty (30) calendar days’ notice.

6.3      During a period of thirty (30) days starting on the day that Cirium provided the notice, Customer may terminate the license relating to the affected Cirium Product, by giving notice, and may request a refund of unused portions of time of the remaining term for that Cirium Product. If Customer does not exercise this right to terminate within thirty days from Cirium ’s notice, Customer has accepted the changed product, and may no longer exercise this termination right.

6.4      In the event that Cirium discontinues any Cirium Product, Cirium may choose to offer Customer a refund of the unused portion of any prepaid fees for the applicable Contract Year, or may make available an alternative product.

7       Changes to the Terms

7.1      Cirium may at its discretion change these Terms and provide notice to Customer. During a period of thirty (30) days starting on the day that Cirium provided the notice, Customer may terminate the license relating to the affected Cirium Product, by giving notice. If Customer does not exercise this right to terminate within thirty days from Cirium’s notice, Customer has accepted the changed product, and may no longer exercise this termination right.

8       Availability of Products

8.1       Cirium shall use reasonable endeavors to ensure that Cirium products are available to Customers and Licensed Users excluding downtime for regular or emergency maintenance which shall be kept to a minimum.

8.2       Time is not of the essence in respect to the delivery of any particular Cirium product or Licensed Material, and Cirium’s sole obligation and Customer’s sole and exclusive remedy is to request that Cirium reinstate service as soon as is practically possible.

9       Indemnities

9.1       Cirium will indemnify, defend and hold the Customer harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable legal costs) payable to a third party resulting from any claim that the Licensed Material as provided by Cirium to Customer infringes any copyright or trademark of such third party (a “Claim”).

9.2       This indemnity shall only apply where the Licensed Material subject to the Claim were infringing as provided by Cirium and such Licensed Materials have not been modified, amended, adjusted, altered, combined or co-mingled with or used in combination with any materials or data not furnished by Cirium.

9.3       This indemnity is further subject to (i) Customer giving Cirium prompt, written notice of any such claim; (ii) Cirium having the sole right to control and direct the investigation, the defense and settlement of each such Claim; and (iii) Customer reasonably cooperating with Cirium, at Cirium’s expense, in connection with the foregoing, and making no admission or offer of settlement without the prior written authority of Cirium.

9.4       Should the Licensed Material, become, or in Cirium’s opinion are likely to become, the subject of a Claim, Customer shall permit Cirium, at Cirium’s option and expense, and as Customer’s sole and exclusive remedy, either: (i) to procure for the Customer the right to continue using the Licensed Material; (ii) to replace or modify the Licensed Material so that they become non-infringing; or (iii) to grant the Customer a refund of the unused portion of the fees paid by the Customer in relation to the relevant Licensed Material subject to the Claim.

9.5       The Customer shall indemnify Cirium against any liabilities, losses, damages, costs or expenses incurred by Cirium directly or indirectly as a result of any claim or course of action made or instituted against Cirium by any third party arising from the unauthorized use of the Cirium Products or Licensed Material by the Customer or its Licensed Users.

9.6       Customer will defend Cirium and its Affiliates against any claim, demand, suit or proceeding made or brought against it by a third party alleging that any Customer Data provided to Cirium infringes or misappropriates such third party's Intellectual Property Rights, or arising from Customer’s use of Cirium Product in violation of these Terms or applicable laws or regulations (each a "Third Party Claim"). Customer will indemnify Cirium from any damages and costs finally awarded against it as a result of, or for any amounts paid by Cirium under a settlement approved by Customer in writing of, a Third Party Claim, provided that Cirium l: (i) promptly gives Customer written notice of the Third Party Claim; (ii) gives Customer all reasonable assistance, at Customer’s cost.

10       Use of the Products

10.1       The Customer shall use the Cirium Products and the Licensed Material in accordance with all laws and regulations applicable to the Customer.

10.2       It shall be the responsibility of the Customer to ensure that its computing environment, network, connectivity, terminals and other associated equipment are compatible with the requirements of the Cirium Products, and the Customer shall pay all relevant charges associated with such hardware, equipment or other network components of Customer.

11       Verification and Audit

11.1       The Customer shall, within seven days of a written request from Cirium provide (i) a list of all individuals who have access to the Cirium Product; and (ii) an explanation of how the Cirium Product and Licensed Material are used by Customer and its Licensed Users.

11.2       Upon providing Customer with reasonable prior written notice, Cirium (including its representatives and its Affiliates or representatives or any regulators) (“Audit Representative(s)”) shall have the right, either directly or through a third party auditor and not more than once every 12 months, to conduct an audit during Customer’s normal business hours to verify that Cirium Products are being used in a manner consistent with the provisions of these Terms and the Order Form.

11.3       Customer shall co-operate with, and provide information as is reasonably requested by any Audit Representative.

11.4       Without prejudice to Cirium’s other rights or remedies, if Cirium, determines that Customer, Customer’s Affiliates, Customer’s Representatives and/or any Licensed Users are using the Cirium Product or Licensed Materials in a manner inconsistent with these Terms, Customer shall: (i) at Cirium’s option, immediately cease such inconsistent use and pay Cirium the additional fees sufficient to permit such use; and (ii) reimburse Cirium for the fees due for the unlicensed use of the Licensed Materials and the cost of such audit.

11.5       Cirium shall treat as confidential all information relating to the Customer’s business that it acquires in the course of such verification or audit.

11.6       The rights of Cirium under this Section shall continue for the term and for six (6) months thereafter.

12       Warranties; Limitations on Liability

12.1       The Cirium Products and Licensed Material are provided by Cirium on an ‘as is’ and ‘as available’ basis. To the extent permitted by the law, Cirium all implied warranties relating to fitness for a particular purpose, merchantability, accuracy, correctness, timeliness, and completeness of Cirium Product and Licensed Material. Cirium is not responsible for errors and omissions in the Licensed Materials of any kind, regardless of the cause, or for results obtained from using Cirium Products or Licensed Material.

12.2       Nothing in these Terms or any Order Form shall exclude or limit either party's liability: (i) for death or personal injury caused by its (or its agent's or sub-contractor's) negligence; (ii) for fraud or fraudulent misrepresentation; (iii) for losses arising from breach of the provisions of the confidentiality obligations in these Terms; and (iv) matters that cannot, as a matter of law, be limited or excluded.

12.3       Other than as set out in Section 12.2, in no event shall the aggregate liability of each party together with all of its Affiliates arising out of or related to these Terms exceed the total amount paid by Customer and Customer’s Affiliates hereunder for the Cirium Products giving rise to the liability in the twelve (12) months preceding the first incident out of which the liability first arose. The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, but will not limit Customer’s and Customer Affiliates' payment obligations, even if a party or its Affiliates have been advised of the possibility of such damages or if a party's or its Affiliates' remedy otherwise fails of its essential purpose.

12.4       Other than as set out in Section 12.2, in no event will either party or its Affiliates have any liability arising out of or related to these Terms and/or any Order Form for any: (i) loss of profits, business or revenues; (ii) loss of anticipated savings; (iii) loss of goodwill; (iv) business interruption; (v) loss of data (including use or receipt of data); or (vi) for any indirect, special, incidental, consequential, or exemplary damages. The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, even if a party or its Affiliates have been advised of the possibility of such damages or if a party's or its Affiliates' remedy otherwise fails of its essential purpose.

12.5       Without prejudice to any of the foregoing, Cirium will not be liable for breach of any term of these Terms arising from or in relation to: (i) the use of any Cirium Product(s) in breach of these Terms; (ii) any alterations to any Cirium Product made by anyone other than Cirium or someone expressly authorized by Cirium to make that alteration; (iii) any delay or failure in the provision of any Cirium Product to Customer caused by anyone other than Cirium; or (iv) any breach of these Terms by Customer or any other wrongful or negligent act or omission by Customer, any Customer Affiliate, or any Representative.

12.6       The Cirium Products may contain links to external sites. Cirium is not responsible for and has no control over the content of such sites and, to the extent permissible by law, disclaims all responsibility and liability in relation to information available on such sites or accessible from the Cirium Products via hypertext links.

13       Term; Suspension and Termination

13.1       The term of an Order Form will commence on the Start Date.

13.2       Except to the extent stated otherwise in an Order Form, each Order Form shall renew automatically for further periods of the term stated in the Order Form (and if no term is stated then for periods of twelve (12) months) unless either party provides the other party with no fewer than sixty (60) calendar days’ notice in advance of the expiry to cancel the renewal.

13.3       The fees due for each renewal term shall be assessed at the then current prices for the Cirium Product ordered.

13.4       Without prejudice to any other right or remedy which may be available to it, Cirium may suspend or terminate Customer’s access to any Cirium Product and/or the Terms immediately and without compensation if: (i) the Customer is in breach of these Terms; (ii) the Customer fails to make any payment to Cirium within 14 (fourteen) days of the due date and fails to remedy such breach within 14 (fourteen) days after written notice from Cirium specifying the breach and requiring it to be remedied; (iii) the Customer at any time becomes insolvent or bankrupt (or the equivalent in any jurisdiction) or enters into any arrangements with or for the benefit of its creditors or be wound up compulsorily or voluntarily (otherwise than for the purpose of a bona fide reconstruction or amalgamation without insolvency) or has a receiver appointed of all or any part of its undertaking or assets ceases or threatens to cease to carry on business; (iv) Customer or any entity controlling Customer acquires, is acquired by and/or merges with another legal entity; or (v) Customer or any Licensed Users is sanctioned by any trade sanctions regimes including but not limited to any of the United Kingdom, the European Union, the United Nations or the United States of America.

13.5       Cirium shall additionally be entitled to suspend supply of the Cirium Products to the Customer if it reasonably suspects that the Customer or any Licensed User is in breach of these Terms, and may impose a reasonable charge to the Customer for restoring the Cirium Products.

14       Consequences of Termination or Expiry

14.1       On expiry, or on termination or cancellation for any reason, the Customer, its Affiliates, all Customer Representatives, and all Licensed Users shall immediately cease using all of the terminated Cirium Product(s) and Licensed Material, and shall promptly delete such Licensed Material from each of their systems, applications or other storage. Customer shall provide certification to Cirium of any such destruction upon Cirium 's request.

14.2       The undertaking to delete Licensed Material does not apply to any data which the Customer is required to retain under any applicable legal or regulatory obligation including the rules of a professional body (in each case only to the extent and for such time as is required under any such obligation), provided that and for as long as Customer (i) continues to comply with the provisions of these Terms in Section 2.5 (license restrictions) Section 4.1 (security), Section 5 (Intellectual Property Rights) as well as Section 16 (confidentiality), and (ii) only retains such copies in its archives and does not use the Licensed Material in any part of its business for any reason.

14.3       In no event will the termination or expiry relieve Customer of its obligation to pay any fees payable to Cirium for the period prior to the effective date of termination.

14.4       If the Order Form is terminated for any reason other than discontinuation of the applicable Cirium Product, Customer must pay any unpaid fees covering the remainder of the term of existing Order Forms to Cirium.

14.5       Expiry or termination of these Terms shall be without prejudice to the accrued rights and obligations of the parties and, in particular, Section 25 (Definitions), Section 5 (Intellectual Property Rights), Section 11 (Verification and Audit), Section 12 (Limitation of Liability), Section 16 (Confidentiality) and Section 3 (Fees) in so far as it sets out Customer’s obligation to pay all amounts due hereunder shall survive expiry or termination for whatever reason.

15       Data Protection

15.1       Each of the parties shall comply with its respective obligations under applicable Data Protection Laws.

15.2       The terms “controller”, “data subject”, “personal data”, “personal data breach”, “processing”, and “processor” will have the meanings ascribed to them in the Data Protection Laws, and where the relevant Data Protection Laws use the term ‘data controller’ or ‘data processor’, they shall be read as controller and processor, respectively. “Data Protection Laws” means all data protection laws and regulations, including those of the United Kingdom (“UK”), Switzerland, European Economic Area (“EEA”) and the European Union (“Union”), applicable to the processing of personal data under these Terms, including the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”) from May 25, 2018.

15.3       Customer recognises that, in the process of accessing and using the Cirium Products and Licensed Materials, it and the Licensed Users will supply personal data. Customer represents and warrants that it and the Licensed Users have complied with all applicable obligations under the Data Protection Laws in supplying personal data to Cirium l, including providing any required notices and obtaining any required consents and authorisations for Cirium’s processing such personal data and that it is responsible for its decisions and actions concerning the use and other processing of the personal data.

15.4       To the extent that Cirium act as a processor of personal data on Customer’s behalf, Cirium will process such personal data in accordance with the Data Protection Laws and, as of May 25, 2018, the GDPR - Data Processing Addendum (“DPA”) attached as Schedule 1 to these Terms.

15.5       Customer acknowledges and agrees that the services Cirium provides to provide the RBI Products include (i) compiling statistical and other information related to the performance, operation and use of the Cirium Products and Licensed Materials, and (ii) use data in aggregated and/or anonymized form for security and operations management or for research and development purposes, provided that such information and data will not identify or serve to identify Customer or any data subject.

15.6       Customer agrees that while Cirium Products provide analysis and insight, Customer alone will be responsible for any decisions it may take using insights from Cirium Products as one of several factors, and that therefore Customer will be responsible for compliance with any requirements under Articles 21 (Right to Object) or 22(Automated Individual Decision Making and Profiling) GDPR in so far as they might arise as well as for responding to any requests from any data subject (subject to Clause 4 of the DPA).

16       Confidentiality

16.1       Each party receiving Confidential Information ("Receiving Party") from the other party ("Disclosing Party") shall: (i) use the Disclosing Party's Confidential Information solely for the purposes of fulfilling its obligations under these Terms (ii) keep the Disclosing Party's Confidential Information secure and take no lesser security measures and degree of care to protect the Disclosing Party's Confidential Information than the Receiving Party applies to its own confidential or proprietary information (but not less than reasonable care); and (iii) not disclose the Disclosing Party's Confidential Information to any third party except with the prior written consent of the Disclosing Party or in accordance with this Section.

16.2       The obligations of confidentiality shall not apply where the Receiving Party can demonstrate that the Confidential Information: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) is or was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is or was received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

16.3       Upon the expiry or termination of these Terms, each party will promptly return or destroy the relevant Confidential Information of the other and any copies, extracts and derivatives thereof, except as otherwise set out in these Terms.

16.4       The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.

16.5       Each party acknowledges that its breach of this Section may cause irreparable injury to the other party for which monetary damages may not be an adequate remedy. Accordingly, a party will be entitled to seek any legal or equitable remedies in the event of such a breach by the other. The operation of this Section shall survive the termination or expiration of these Terms.

17       Notice

17.1       To Customer. Cirium may provide any notice to Customer under these Terms by: (i) posting a notice Cirium’s website; or (ii) sending a message to the email address then associated with Customer’s account. Notices Cirium provides by posting on its website will be effective upon posting and notices by email will be effective when Cirium sends the email. It is Customer’s responsibility to keep Customer’s email address current. Customer will be deemed to have received any email sent to the email address then associated with Customer’s account when the email is sent, whether or not Customer actually receives the email.

17.2       To Cirium. To give Cirium notice under these Terms, Customer must contact Cirium as follows: by personal delivery, overnight courier or registered or certified mail to Reed Business Information Inc., 3355 West Alabama Street, Suite 700, Houston TX 77098 attention Legal Department. Cirium may update the address for notices by posting a notice on Cirium’s website. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided registered or certified mail will be effective three business days after they are sent.

18       Governing Law and Jurisdiction

18.1       New York law governs the interpretation and enforcement of these Terms, regardless of the law that might otherwise apply under applicable principles of conflicts of law. The parties agree that any suit, action or proceeding arising out of or relating to these Terms shall be instituted only in the United States District Court for the Southern District of New York or a New York State Court located in New York County.

18.2       Each of the parties consents to the exclusive jurisdiction of such courts in any such action or proceeding, waives any objection to venue laid therein and agrees not to plead or claim in any such courts that a proceeding brought therein has been brought in an inconvenient forum.

19       Entire Agreement

These Terms, including all schedules hereto and together with the Order Form, constitutes the entire agreement and understanding between the parties and supersedes any prior and contemporaneous agreements, proposals or representations, written or oral, between them concerning the subject matter of these Terms and the order forms. Each party acknowledges that, in entering into these Terms, it does not rely on any statement, representation, assurance or warranty of any person (whether a party to these Terms or not) other than as expressly set out in these Terms or any order form. Nothing in these Terms shall restrict or exclude any liability for (or remedy in respect of) fraud or fraudulent misrepresentation. Neither these Terms, nor any order or associated Order Form shall be modified by any purchase order submitted by Customer, even if such purchase order is accepted by Cirium.

20       Assignment

Customer may not assign, novate or otherwise transfer any of its rights or obligations hereunder, whether by operation of law or otherwise, without Cirium’s prior written consent. Cirium may assign, novate or otherwise transfer any or all of its rights and/or obligations under these Terms at any time; provided, the assignor/transferee assumes the performance obligations set forth hereunder. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

21       Relationship of the Parties

The parties are independent contractors. Nothing in these Terms shall be construed as constituting a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

22       Third-Party Beneficiaries

These Terms do not create, and shall not be construed as creating, any rights in favor of any person or entity not a party to these Terms, except for Cirium‘s Affiliates in connection with the facilitation of the obligations set forth under these Terms.

23       Waiver and Cumulative Remedies

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. The rights and remedies arising under, or in connection with, these Terms are cumulative and, except where otherwise expressly provided in these Terms, do not exclude rights and remedies provided by law or otherwise. Any termination of these Terms and/or parts of them does not affect any accrued rights or liabilities of either party and nor does it affect the coming into force or the continuance in force of any provision of the Terms that is expressly or by implication intended to come into or continue in force on or after such termination.

24       Severability

If any provision (or part provision) of these Terms is or becomes illegal, invalid or unenforceable in any respect: (i) it shall not affect or impair the legality, validity or enforceability of the remaining provisions of these Terms; and (ii) that provision (or part provision) shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and enforceable effect.

25       Definitions

These Terms contain the following definitions

“Affiliate” in respect of a corporate entity means any other corporate entity which directly or indirectly, controls, is controlled by or is under common control with such entity and the term “control” (including the terms “controlled by” and “under common control with”) in relation to an entity means the power to direct or cause the direction of the management and policies of another entity, whether through the ownership of 50% or more of the voting securities, by contract or otherwise;

"Confidential Information" means any information which is disclosed by one party to the other whether before or after the Start Date, which is designated in writing as confidential or would appear to a reasonable person to be confidential and which relates to a party's business, affairs, operations, customers, processes, budgets, pricing policies, products, information, strategies, developments, trade secrets, know-how, design rights, market opportunities, personnel, plans or intentions, suppliers, other contracting parties, or other persons in respect of whom a confidentiality obligation may arise of the party disclosing it;

“Contract Year” means any period of 12 consecutive calendar months commencing on (a) the Start Date of an order or (b) any anniversary thereof occurring during the term of the applicable order;

“Customer” means the legal entity specified as customer in the applicable Order Form;

"Customer Data" means all code, data, documents, information, text, drawings, statistics, analysis, diagrams, images, sounds and other materials embodied in any form relating to Customer which Customer may supply (or make available) to Cirium, Cirium ’s Affiliates and/or a Cirium sub-contractor;

“Customer Representative” means an individual contractor or agent engaged by Customer to perform services in support of Customer’s use of the Licensed Material in accordance with the Permitted Purpose. A Customer Representative with access to the Licensed Material shall at all times be bound to written terms and conditions with Customer consistent with the terms and conditions protecting the Licensed Material as required under these Terms;

“Derived Materials” means materials created by or on behalf of the Customer incorporating more than an insubstantial portion of the Licensed Material in combination with other information and/or data for the purposes of creating another product or other offering, whether in the form of analyses, directories, databases, mailing lists or otherwise and irrespective of whether such Product is paid for or not;

“Cirium ” is a registered business name of Reed Business Information Inc., and all references to Cirium in these Terms are to Reed Business Information Inc.;

“Cirium Products” means: the data products or information services (delivered in various formats and channels including but not limited to online user interfaces, by emails, in excel spreadsheets or pdf documents, made available on FTP servers or other secure online locations, or via an application program interface or other automated means), online reference services and software tools including all components thereof licensed by or on behalf of Cirium;

"Intellectual Property Rights" means: (i) patents, utility models, supplementary protection certificates, petty patents, rights in trade secrets and other confidential or undisclosed information (such as inventions (whether patentable or not) or know how) registered designs, rights in copyright (including authors' and neighboring or related rights), database rights, design rights, semiconductor topography rights, mask work rights, trademarks and service marks; (ii) all registrations or applications to register any of the items referred to in paragraph (i); and (iii) all rights in the nature of any of the items referred to in paragraphs (i) or (ii) including all proprietary rights, updates, continuations, continuations in part and divisional applications, reputation, personality or image, trade names, business names, brand names, get up, logos, domain names and URLs, rights in unfair competition and, without prejudice to anything set out elsewhere in this definition, rights to sue for passing off and all rights having equivalent or similar effect to, and the right to apply for any of, the rights referred to in this definition in any jurisdiction;

“License Type” means the type of license specified on the applicable Order Form authorizing Customer’s use of the Licensed Material, as follows:

(i)       Permitted Purpose License – permits Customer’s employees and/or other workers who are directly involved in the permitted purpose specified in the Order Form to use the Licensed Material for the purpose set out in the Order Form and for no other purpose; or

(ii)       Per User License – the named individual(s) identified in the Order Form may access the Cirium Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(iii)       Site License – all the Customer’s employees and/or other workers normally located at the physical site(s) specified on the Order Form may access the Cirium Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(iv)       Enterprise License – all employees and workers of Customer and Customer’s Permitted Affiliates may access the Cirium Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(v)       Function License – all employees and workers of Customer who carry out the function specified in the Order Form for the Customer may access the Cirium Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector;

“Licensed Material” means all information, data and editorial content including all updates thereof, contained within or made available through or as part of Cirium Products, whether such information, data or editorial content is obtained by Cirium from publicly available sources or third party providers or generated or curated by Cirium itself;

“Licensed User” means a named employee or Representative of the Customer who is authorized to access and use the Licensed Material in accordance with these Terms, the Permitted Purpose and the special conditions set forth in the applicable Order Form;

“Permitted Affiliate” means each of the Customer’s Affiliates listed on the applicable Order Form;

“Permitted Purpose” shall have the meaning set out in the Order Form. If the Order Form is silent, it means Customer’s use of the Licensed Material for Customer’s internal business purposes in the ordinary course of a business in the aviation sector and in line with the License Type;

“Personal Data” means any information relating to an identified or identifiable individual that Cirium is processing on behalf of Customer under these Terms;

“Start Date” means the commencement date of Customer’s access to the Licensed Materials listed on the applicable order.

SCHEDULE 1:
THE GDPR - DATA PROCESSING ADDENDUM (“DPA”)

1       Scope

1.1 This DPA applies to Cirium’s processing of personal data on Customer’s behalf under these Terms. With regard to such processing, Customer is the controller of the personal data and Cirium are the processor of the personal data. This DPA does not apply where Cirium are a controller of personal data.

2       Processing

2.1. Cirium shall not engage another processor without Customer’s prior specific or general written authorisation. In the case of general written authorisation, Cirium shall inform Customer of any intended changes concerning the addition or replacement of other processors, thereby giving Customer the opportunity to object to such changes in the manner more specifically set forth herein.

2.2. Cirium’s processing shall be governed by this DPA under Union or governing Member State law as set forth in these Terms. In particular, Cirium shall:

a) process the personal data only on Customer’s documented instructions, including with regard to transfers of personal data to a third country or an international organisation, unless required to do so by the Union or Member State law governing such personal data. In such a case, Cirium shall inform Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest;

b) ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

c) take all measures required pursuant to Article 32(Security of Processing) of the General Data Protection Regulation ("GDPR");

d) respect the conditions referred to in paragraphs 2.1 and 2.3 for engaging another processor;

e) taking into account the nature of the processing, assist Customer by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of Customer’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR;

f) assist Customer in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to Cirium;

g) at Customer’s choice and/or on expiry or termination of these Terms, delete or return to Customer all the personal data after the end of the provision of Cirium Products relating to processing and delete existing copies unless Union or Member State or other applicable law requires storage of the personal data (which for the avoidance of doubt, does not apply to aggregated or anonymized data);

h) make available to Customer all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR and allow for and contribute to audits, including inspections, conducted by Customer or another auditor at the Customer's mandate;

i) immediately inform Customer if, in Cirium’s opinion, an instruction from Customer to Cirium infringes the GDPR or other Union or Member State data protection provisions.

2.3. Where Cirium engages another processor for carrying out specific processing activities on Customer’s behalf, the same data protection obligations as set out in this DPA shall be imposed on that other processor by way of a contract or other legal act under Union or Member State law, in particular providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the GDPR. Where that other processor fails to fulfil those data protection obligations, Cirium shall (subject to the terms of these Terms) remain fully liable to Customer for the performance of that other processor’s obligations.

2.4. The subject-matter of Cirium’s processing is the personal data provided related to Cirium Products and Services and Licensed Materials under these Terms. The duration of the processing is the duration of the provision of the Cirium Products and Services and Licensed Materials under these Terms. The nature and purpose of the processing is in connection with the provision of the Cirium Products and Services and Licensed Materials under these Terms. The types of personal data processed are as set out in relevant product descriptions and other types of personal data submitted to the Cirium Products and Services. The categories of data subjects are Customer’s employees, Customer Representatives, Licensed Users and clients, prospects, suppliers, business partners and others whose personal data is submitted to the Cirium Products and Services.

2.5. These Terms including this DPA are Customer’s complete and final documented instructions to Cirium for the processing of personal data. Additional or alternate instructions must be agreed upon separately by the parties. Cirium will ensure that its personnel engaged in the processing of personal data will process personal data only on Customer’s documented instructions, unless required to do so by Union, Member State or other applicable law.

3       Sub-processing

3.1. Customer hereby provide Cirium general consent to engage other processors for the processing of personal data in accordance with this DPA. Cirium shall maintain a list of such processors (which Cirium may update from time to time) and make it available to Customer on request. Customer may object to the change without penalty by notifying Cirium within fourteen (14) calendar days after receipt of Cirium’s notice. Without prejudice to any applicable refund or termination rights Customer have under these Terms, Cirium shall use reasonable endeavours to change, modify or remove the affected Cirium Products and Services or Licensed Materials to avoid processing of personal data by such new processor to which Customer reasonably object.

4       Data Subject Rights

4.1. Cirium shall, to the extent legally permitted, promptly notify Customer of any data subject requests Cirium receives and reasonably cooperate with Customer to fulfil Customer’s obligations under the GDPR in relation to such requests. Customer shall be responsible for any reasonable costs arising from Cirium’s providing assistance to Customer to fulfil such obligations.

5       Transfer

5.1. Cirium shall ensure that, to the extent that any personal data originating from the UK, Switzerland or EEA is transferred by Cirium to another processor in a country or territory outside the UK, Switzerland or EEA that has not received a binding adequacy decision by the European Commission or competent national data protection authority, such transfer shall be subject to an appropriate transfer mechanism that provides an adequate level of protection in accordance with the GDPR.

6       Security Of Processing

6.1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, the parties shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including inter alia as appropriate:

a) the pseudonymisation and encryption of personal data;

b) the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;

c) the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; and

d) a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

6.2. In assessing the appropriate level of security, account shall be taken in particular of the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

6.3. The parties shall take steps to ensure that any natural person acting under the authority of either party who has access to personal data does not process them except on instructions from Customer, unless he or she is required to do so by Union or Member State law.

7       Personal Data Breach

7.1. Cirium shall notify Customer without undue delay after becoming aware of a personal data breach and shall reasonably respond to Customer’s requests for further information to assist Customer in fulfilling Customer’s obligations under Articles 33 and 34 of the GDPR.

8       Records Of Processing Activities

8.1. Cirium shall maintain all records required by Article 30(2) of the GDPR and, to the extent applicable to the processing of personal data on Customer’s behalf, make them available to Customer as required.

9       Audit

9.1. Audits shall be:

a) Limited to Cirium’s processing of personal data under the Agreement and compliance with this DPA only;

b) Conducted by an independent third party reputable auditor;

c) Subject to the execution of appropriate confidentiality undertakings;

d) Conducted no more than once per year, unless a demonstrated reasonable belief of non-compliance with these Terms has been made, upon thirty (30) days written notice and having provided a plan for such review; and

e) Conducted at a mutually agreed upon time and in an agreed upon manner.

10       Conflict

10.1. If there is any conflict or inconsistency between the terms of this DPA and these Terms, the terms of this DPA shall control to the extent required by law. Otherwise, these Terms shall control in the case of such conflict or inconsistency.

 

ICAOData+

AirportCharges – RDC Aviation Limited

ICAOData+

The following terms and conditions apply to use of the Service and the materials and information it contains (‘Materials’). In these terms and conditions ‘Subscriber’ means an individual subscriber and ‘Authorised User’ means an employee duly authorised by an organisation which is a Subscriber or any other person expressly authorised by ICAO. ‘Unauthorised Person’ means any person who is neither a Subscriber nor an Authorised User.

ICAO may suspend access by any person to the Service at any time without compensation if it has reasonable grounds to suspect a breach of these terms and conditions by that person.

1. Permitted use Authorised Users and Subscribers may use the Service and the Materials that appear on it from time to time for their own private or business research, and for this purpose may:
   - display the Materials on screen;
   - make printouts of items included in the Materials using the printing commands contained in the Service; and
   - download and store in machine readable a single copy of insubstantial portions of the Materials primarily for one person’s exclusive use.

2. Restrictions on use

Authorised Users and Subscribers may not:
- make multiple printouts or copies of Materials for distribution to Unauthorised Persons;
- re-sell the Service or any part of the Materials to others;
- make the service or any part of the material available to unauthorized persons under any format possible;
- abstract, download, store, reproduce, transmit, display, copy, distribute or use the Materials other than as permitted by paragraph 1 above;
- decompile, disassemble or reverse engineer any of the software programmes, databases or other systems used by ICAO to provide the Service;
- use the Service, or any of the facilities available on the Service, for any illegal purpose nor send or post or allow any posting of information which is defamatory or obscene or which violates the legal rights of others, nor use the Service to send any unsolicited promotional or advertising material or any volume messages which may interfere with the provision of the Service or the use of the Service by others; or
- publish any part of the Materials without the written authorisation of ICAO.

3. Passwords and security

If passwords are issued by ICAO to access the Materials:
- no password may be made available to any Unauthorized Person for the purpose of using the Materials;
- if ICAO suspects that a password is being used by an Unauthorized Person the password may be cancelled.

4. Content

Materials and features may be added to or removed from the ICAO Secure Site without notice.The Materials are provided on an ‘as is’ basis and ICAO shall not be liable for any loss or damage however caused, resulting from the use or inability to use the Materials or from any action or decision taken as a result of using the ICAO Secure Site or the Materials contained therein.

5. Intellectual property rights

All intellectual property rights in the Materials (in both machine readable and printed form) belong to ICAO or its third party licensors. Authorized Users and Subscribers expressly undertake not to use the ICAO Secure Site and the Materials in any way that infringes the intellectual property rights in them. Authorized Users and Subscribers may not obscure or remove any copyright notices that appear on Materials printed from the Service.

6. Limitation of liability
- The information published by ICAO on this site is made available without warranty of any kind; the Organization accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, nor for any consequence of its use.- ICAO shall not be liable for any direct, indirect, or consequential damages that results from the use, inability to use or sharing information derived from ICAO DATA+, in particular for, but not limited to, errors, or omissions in the contents of this web site or the consequences of its use, nor for inaccurate transmission or misdirection, even if ICAO has been advised of the possibility of such damage. This limitation applies whether the alleged liability is based on contract, tort, or any other basis.- The liability of ICAO for interruptions to availability of the Service caused by circumstances within its control shall not exceed the amount paid by the Subscriber for access to the Service in respect of the period of non-availability. The only obligation of ICAO in respect of interruptions caused by circumstances outside its control shall be to use all reasonable efforts to have the Service reinstated.

7. Privileges and immunities

Nothing contained herein shall be construed as a waiver of the privileges and immunities of ICAO.

8. Settlement of disputes

Any dispute arising out of or relating to the interpretation or implementation of these Terms and Conditions, which cannot be settled amicably by the Parties, shall be referred by either Party for arbitration in accordance with the UNCITRAL Arbitration Rules as in force at the date the dispute is referred to arbitration. The number of arbitrators shall be one. The place of arbitration shall be Montreal, Quebec, Canada, and be conducted in the English language.

AirportCharges – RDC Aviation Limited

Access to this website is by paid-for subscription only.

To be eligible to use this Website and lawfully enter into and form contracts on this Website under English law you must:

• Register by providing your real name, telephone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a valid address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us, or be of sound credit standing as deemed by our internal credit control procedures

By using this site, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Compliance with Laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded, downloaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products and Services offered on this site.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees

Capstats – RDC Aviation Limited

Access to this website is by paid-for subscription only.
To be eligible to use this Website and lawfully enter into and form contracts on this Website under English law you must:

• Register by providing your real name, telephone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a valid address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us, or be of sound credit standing as deemed by our internal credit control procedures

By using this site, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Compliance with Laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of Liability 

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded, downloaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products and Services offered on this site.

This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
  Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

FlightGlobal Terms and Conditions (“Terms”) (updated September 2017)

1       General

1.1      These Terms apply to all FlightGlobal Products supplied by or on behalf of Reed Business Information Ltd, trading as FlightGlobal, (“FlightGlobal”) as may be ordered by Customer from time to time via a signed order as accepted and fulfilled by FlightGlobal (“Order Form”).

1.2      Each Order Form identifies specific FlightGlobal Product(s) that Customer orders, fees due and any specific amendments to these Terms. All Order Forms are subject to and incorporate these Terms. In the event that an Order Form amends any of the provisions in these Terms, the provision in the Order Form shall control.

1.3      Except as specifically authorized on an Order Form, the licence granted under these Terms shall not extend to any of Customer’s Affiliates, and Customer shall not make any FlightGlobal Product available to any of its Affiliates except with FlightGlobal’s express prior written approval.

1.4      Where FlightGlobal expressly permits the use of a FlightGlobal Product by one or more Customer Affiliate(s), each such Customer’s Affiliate shall be added to the applicable Order Form as a Permitted Affiliate. Customer shall ensure that each Permitted Affiliate complies with the Terms (other than as to payment obligations, for which Customer remain solely liable) including any restrictions on access to or use of any FlightGlobal Product;

1.5      Customer will be responsible and liable for the acts and omissions of any of Customer’s Permitted Affiliate(s); and Customer agrees that any changes to its corporate structure, employee or user numbers or usage entitles FlightGlobal to charge additional fees. Customer shall be liable for all access to and use of the Licensed Material by any of its Affiliates.

1.6      FlightGlobal Products may be provided by an Affiliate of FlightGlobal.

2       License Terms and Use Restrictions

2.1      Subject to Customer fulfilling its obligations under these Terms and prompt payment of all fees, FlightGlobal grants Customer a non-exclusive, non-transferable, non-sublicensable, limited term, revocable licence for the Customer and its Licensed Users to access and use the FlightGlobal Products and the Licensed Material for the Permitted Purposes only, and only as permitted by the relevant Licence Type, and at all times subject to and in accordance with these Terms. All other uses are expressly reserved and prohibited.

2.2      Unless otherwise specified in the Order Form, the Licence Type shall be a Per User Licence.

2.3      Subject to the above, Customer and its Licensed Users may: (i) search, interrogate, and display the data accessed through the Licensed Material on screen; (ii) make a limited number of printouts of items included in the Licensed Material using the printing commands contained in the FlightGlobal Product; (iii) download and store in machine readable format a single copy of insubstantial portions of the Licensed Material; and (iv) download and store a single copy of relevant Licensed Material for the Customer’s audit and regulatory purposes but not for any other purpose.

2.4      The following is not permitted in this licence but would be subject to a separate additional licence or agreement and additional or different fees or payment arrangements:

2.4.1    the creation of Derived Materials

2.4.2    hosting services

2.4.3    resale or distribution to third parties.

2.5      The Customer may not:

2.5.1    abstract, download, store, reproduce, transmit, display, copy or use the Licensed Material other than as expressly permitted in these Terms;

2.5.2    lend, sell, resell, license, sublicense, distribute, make available, rent or lease any FlightGlobal Product or any parts of the Licensed Material or include it in a service bureau or outsourcing offering;

2.5.3    modify the FlightGlobal Product or the Licensed Material without FlightGlobal's express written permission;

2.5.4    use any algorithm, application, device, method, system or software to: (i) access, use, search, copy, monitor, mine, extract or scrape data or other Licensed Material from the FlightGlobal Products; or (ii) disable or incapacitate any part of the FlightGlobal Products or any usage tracking application or program used by FlightGlobal

2.5.5    make multiple printouts or copies of Licensed Material for distribution to any party other than Licensed Users (with the exception of clause 2.7 – on ad hoc inclusion in presentations below);

2.5.6    make the FlightGlobal Product or any Licensed Material available to any party other than Licensed Users on a local area network, a wide area network or on any intranet or extranet except as may be otherwise agreed;

2.5.7    use or authorise the use of software incorporated in the FlightGlobal Product other than as part of the FlightGlobal Products;

2.5.8    use or access any FlightGlobal Product for the purposes of monitoring its availability, performance or functionality, or for any other benchmarking, comparison with products not supplied by FlightGlobal or other competitive purposes;

2.5.9    use the FlightGlobal Product or Licensed Material therein for or in conjunction with any unlawful purpose;

2.5.10 interfere with or disrupt the integrity or performance of any FlightGlobal Product or third-party data contained therein;

2.5.11 remove any copyright or other proprietary rights notice contained or included in the FlightGlobal Product or Licensed Material;

2.5.12 permit or seek to obtain direct or indirect access to or use of any FlightGlobal Product in a way that circumvents a contractual usage limit;

2.5.13 except as permitted by applicable law, copy, reverse engineer, decompile or modify any software incorporated in any FlightGlobal Product or any part, feature, function or user interface thereof or make any other attempt to discover the source code or scripts used to provide the FlightGlobal Product;

2.5.14 use the FlightGlobal Product in any way that may infringe any intellectual property right of FlightGlobal, its Affiliates, any of FlightGlobal's third-party data providers and/or any other third parties;

2.5.15 do anything that could reasonably be assumed to jeopardise FlightGlobal’s or any of FlightGlobal’s Affiliates' relationships with any of its or their third party providers, or any other third party;

2.5.16 use the FlightGlobal Product and any Licensed Material in any way not expressly authorized in these Terms.

2.6      Notwithstanding the aforegoing, Customer may include small extracts of Licensed Material in presentations to customers and prospects on an ad-hoc basis, provided always that the Customer acknowledges FlightGlobal as a data source, and further provided that Customer accompanies the extract with the following disclaimer in all such presentations:

“This information has been extracted from a FlightGlobal product. FlightGlobal has not seen or reviewed any conclusions, recommendations or other views that may appear in this document. FlightGlobal makes no warranties, express or implied, as to the accuracy, adequacy, timeliness, or completeness of its data or its fitness for any particular purpose. FlightGlobal disclaims any and all liability relating to or arising out of use of its data and other content or to the fullest extent permissible by law.”

2.7      FlightGlobal accepts no liability or responsibility to any third party who benefits from, uses or relies on the FlightGlobal Products or gains access to the Licensed Material. The Customer will indemnify FlightGlobal from and against all liabilities, losses, damages, costs and expenses that FlightGlobal incurs in connection with any claims against FlightGlobal by any such third party.

2.8      The use of and access to FlightGlobal Products are subject to usage limits, including the quantities specified in the Order Form: (i) where a quantity in the Order Form refers to Licensed Users, the FlightGlobal Product may not be accessed by more than that number of Licensed Users; (ii) If Customer exceeds a contractual usage limit, FlightGlobal may charge for uses above the contractual limits.

2.9      Customer grants to FlightGlobal and its Affiliates:

2.9.1    a royalty-free, non-exclusive, worldwide license to host, copy, transmit, amend, adapt, translate, co-mingle with other data and display Customer Data as reasonably necessary for FlightGlobal to produce and supply FlightGlobal Products; and

2.9.2    a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into FlightGlobal's and/or its Affiliates' services and products (including the FlightGlobal Products) Customer Data as well as any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Licensed Users relating to the operation of or other attributes of any FlightGlobal’s or its Affiliates' services and products.

3       Fees

3.1      Customer shall pay all applicable fees, and agrees that its access to and use of FlightGlobal Products is contingent on Customer paying all applicable fees.

3.2      Payment obligations are non-cancellable, and fees paid are non-refundable except as otherwise expressly foreseen in these Terms.

3.3      Quantities or levels of usage licensed cannot be decreased during any Contract Year.

3.4      Invoiced charges are due twenty eight (28) calendar days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to FlightGlobal and notifying FlightGlobal of any changes to such information.

3.5      If any invoiced amount is not received by FlightGlobal by the due date, then without limiting its rights or remedies: (i) those charges may accrue late interest at the rate of three per cent (3%) above the base rate of the Bank of England of the outstanding balance per year; (ii) FlightGlobal may suspend or terminate Customer’s access to the FlightGlobal Product until such amounts are paid in full; (iii) FlightGlobal may condition future renewals on payment terms shorter than those specified in these Terms.

3.6      FlightGlobal's fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, "Taxes") except as expressly set out in an invoice.  Customer is responsible for paying all Taxes associated with Customer’s purchases and use hereunder.  If FlightGlobal has a legal obligation to pay or collect Taxes, FlightGlobal will invoice Customer, and Customer will pay that amount unless Customer provide FlightGlobal with a valid tax exemption certificate authorised by the appropriate taxing authority.  For clarity, FlightGlobal is solely responsible for taxes assessable against FlightGlobal based on its income, property and employees.

4       Access to FlightGlobal Products; Security

4.1      The Customer shall comply with all of FlightGlobal’s instructions relating to the security of the FlightGlobal Products and the Licensed Material. Customer shall have in place and maintain appropriate and up-to-date technical and organizational measures designed to protect all Licensed Material against unauthorized access, disclosure, copying or distribution, and Customer shall comply with FlightGlobal’s reasonable instructions from time to time in any matters relating to the protection of and the prevention of piracy of Licensed Material.

4.2      A specially designated username and password may be allocated by FlightGlobal to the Customer and to Licensed Users for the sole use of the Customer or Licensed Users to access the Products and the Licensed Material. Where usernames are issued, they are unique to the named individual Licensed User and must not be shared or transferred. FlightGlobal may alter usernames and/or passwords from time to time in accordance with its standard security procedures and shall inform the Customer accordingly.

4.3      The Customer shall notify FlightGlobal promptly if it becomes aware or suspects that any unauthorised person has obtained a password. FlightGlobal will alter the password and inform the Customer accordingly.

4.4      Customer shall disable any Licensed User's access to the FlightGlobal Products and related documentation promptly in the event that the Licensed User no longer requires access to FlightGlobal Products to perform their work for Customer for any reason.

4.5      If FlightGlobal suspects that a password is being used by more than one person or by anyone other than the Licensed User for whom it was issued, or if FlightGlobal detects use of the Licensed Material in excess of licensed usage specified on the applicable Order Form, it may immediately suspend access by Customer and/or individual accounts or cancel the relevant password.

5       Intellectual Property Rights

5.1      Customer agrees that the Intellectual Property Rights comprised in or relating to all FlightGlobal Products, Licensed Material, and Licensed Material within any Derived Materials and all compilations thereof and in documentation supplied by FlightGlobal are and shall remain the sole property of FlightGlobal or (as applicable) their third party licensors.

5.2      No rights in any FlightGlobal Product or Licensed Material are granted or conveyed by FlightGlobal other than the limited licence to use them as set forth in these Terms, and nothing in these Terms will be deemed to grant any licence, sub-licence, Intellectual Proprietary Right or other claim against or interest in FlightGlobal's Intellectual Property Rights.

5.3      In the event that Customer were to own any rights in any FlightGlobal Product or Licensed Material, Customer shall assign to FlightGlobal, with full title guarantee for all purposes, applications and field of use (including by way of assignment of future Intellectual Property Rights) all such Intellectual Property Rights including the right to take action for any past, present and future damages and other remedies in respect of any infringement.  Customer must execute, and will procure that any Affiliates and Representatives execute, such documents and do such things as FlightGlobal may consider reasonably necessary to give effect to this clause.

5.4      Where the Licensed Material contains data and/or other material licensed by third party licensors, such Licensed Material is made available on the terms and conditions of such third party licensors as communicated to Customer from time to time.

6       Changes to the Product; Discontinuation

6.1      FlightGlobal shall be entitled to update, enhance, withdraw or otherwise change the FlightGlobal Products from time to time, at any time without notice.

6.2      Where such change will lead to a material decrease in functionality, FlightGlobal shall provide notice.

6.3      During a period of thirty calendar days starting on the day that FlightGlobal provided the notice, Customer may terminate the license relating to the affected FlightGlobal Product, by giving notice, and may request a refund of unused portions of time of the remaining term for that FlightGlobal Product. If Customer does not exercise this right to terminate within thirty calendar days from FlightGlobal’s notice, Customer has accepted the changed product, and may no longer exercise this termination right.

6.4      In the event that FlightGlobal discontinues any FlightGlobal Product, FlightGlobal may choose to offer Customer a refund of the unused portion of any prepaid fees for the applicable Contract Year, or may make available an alternative product.

7       Changes to the Terms

7.1      FlightGlobal may at its discretion change these Terms and provide notice to Customer.  During a period of thirty calendar days starting on the day that FlightGlobal provided the notice, Customer may terminate the license relating to the affected FlightGlobal Product, by giving notice. If Customer does not exercise this right to terminate within thirty calendar days from FlightGlobal’s notice, Customer has accepted the changed product, and may no longer exercise this termination right.

 

8       Availability of FlightGlobal Products

8.1      FlightGlobal shall use reasonable endeavours to ensure that FlightGlobal products are available to Customers and Licensed Users excluding downtime for regular or emergency maintenance which shall be kept to a minimum.

8.2      Time is not of the essence in respect to the delivery of any particular FlightGlobal product or Licensed Material, and FlightGlobal’s sole obligation and Customer’s sole and exclusive remedy is to request that FlightGlobal effect delivery or reinstate service as soon as is practically possible.

9       Indemnities

9.1      FlightGlobal will indemnify, defend and hold the Customer harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable legal costs) payable to a third party resulting from any claim that the Licensed Material as provided by FlightGlobal to Customer infringes any copyright or trademark of such third party (a “Claim”).

9.2      This indemnity shall only apply where the Licensed Material subject to the Claim were infringing as provided by FlightGlobal and such Licensed Materials have not been modified, amended, adjusted, altered, combined or co-mingled with or used in combination with any materials or data not furnished by FlightGlobal.

9.3      This indemnity is further subject to (i) Customer giving FlightGlobal prompt, written notice of any such claim; (ii) FlightGlobal having the sole right to control and direct the investigation, the defense and settlement of each such Claim; and (iii) Customer reasonably cooperating with FlightGlobal, at FlightGlobal’s expense, in connection with the foregoing, and making no admission or offer of settlement without the prior written authority of FlightGlobal.

9.4      Should the Licensed Material, become, or in FlightGlobal’s opinion are likely to become, the subject of a Claim, Customer shall permit FlightGlobal, at FlightGlobal’s option and expense, and as Customer’s sole and exclusive remedy, either: (i) to procure for the Customer the right to continue using the Licensed Material; (ii) to replace or modify the Licensed Material so that they become non-infringing; or (iii) to grant the Customer a refund of the unused portion of the fees paid by the Customer in relation to the relevant Licensed Material subject to the Claim.

9.5      The Customer shall indemnify FlightGlobal against any liabilities, losses, damages, costs or expenses incurred by FlightGlobal directly or indirectly as a result of any claim or course of action made or instituted against FlightGlobal by any third party arising from the unauthorised use of the FlightGlobal Products or Licensed Material by the Customer or its Licensed Users.

9.6      Customer will defend FlightGlobal and its Affiliates against any claim, demand, suit or proceeding made or brought against it by a third party alleging that any Customer Data provided to FlightGlobal infringes or misappropriates such third party's Intellectual Property Rights, or arising from Customer’s use of FlightGlobal Product in violation of these Terms or applicable laws or regulations (each a "Third Party Claim"). Customer will indemnify FlightGlobal from any damages and costs finally awarded against it as a result of, or for any amounts paid by FlightGlobal under a settlement approved by Customer in writing of, a Third Party Claim, provided that FlightGlobal: (i) promptly gives Customer written notice of the Third Party Claim; (ii) gives Customer all reasonable assistance, at Customer’s cost.

10    Use of the Products

10.1   The Customer shall use the FlightGlobal Products and the Licensed Material in accordance with all laws and regulations applicable to the Customer.

10.2   It shall be the responsibility of the Customer to ensure that its computing environment, network, connectivity, terminals and other associated equipment are compatible with the requirements of the FlightGlobal Products, and the Customer shall pay all relevant charges associated with such hardware, equipment or other network components of Customer.

11    Verification and Audit

11.1   The Customer shall, within seven calendar days of a written request from FlightGlobal provide (i) a list of all individuals who have access to the FlightGlobal Product; and (ii) an explanation of how the FlightGlobal Product and Licensed Material are used by Customer and its Licensed Users.

11.2   Upon providing Customer with reasonable prior written notice, FlightGlobal (including its representatives and its Affiliates or representatives or any regulators) (“Audit Representative(s)”) shall have the right, either directly or through a third party auditor and not more than once every 12 months, to conduct an audit during Customer’s normal business hours to verify that FlightGlobal Products are being used in a manner consistent with the provisions of these Terms and the Order Form.

11.3   Customer shall co-operate with, and provide information as is reasonably requested by any Audit Representative.

11.4   Without prejudice to FlightGlobal’s other rights or remedies, if FlightGlobal, determines that Customer, Customer’s Affiliates, Customer’s Representatives and/or any Licensed Users are using the FlightGlobal Product or Licensed Materials in a manner inconsistent with these Terms, Customer shall: (i) at FlightGlobal’s option, immediately cease such inconsistent use and pay FlightGlobal the additional fees sufficient to permit such use; and (ii) reimburse FlightGlobal for the fees due for the unlicensed use of the Licensed Materials and the cost of such audit.

11.5   FlightGlobal shall treat as confidential all information relating to the Customer’s business that it acquires in the course of such verification or audit.

11.6   The rights of FlightGlobal under this Clause shall continue for the term and for 6 months thereafter.

12    Warranties; Limitations on Liability

12.1   The FlightGlobal Products and Licensed Material are provided by FlightGlobal on an ‘as is’ and ‘as available’ basis. FlightGlobal excludes to the extent permitted by law all implied warranties relating to fitness for a particular purpose, merchantability, accuracy, timeliness, and completeness. FlightGlobal is not responsible for errors and omissions in the Licensed Materials of any kind, regardless of the cause, or for results obtained from using FlightGlobal Products or Licensed Material.

12.2   Nothing in these Terms or any Order Form shall exclude or limit either party's liability: (i) for death or personal injury caused by its (or its agent's or sub-contractor's) negligence; (ii) for fraud or fraudulent misrepresentation; (iii) for losses arising from breach of the provisions of the confidentiality obligations in these Terms; and (iv) matters that cannot, as a matter of law, be limited or excluded.

12.3   Other than as set out in Clause 12.2, in no event shall the aggregate liability of each party together with all of its Affiliates arising out of or related to these Terms exceed the total amount paid by Customer and Customer’s Affiliates hereunder for the FlightGlobal Products giving rise to the liability in the twelve (12) months preceding the first incident out of which the liability first arose.  The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, but will not limit Customer’s and Customer Affiliates' payment obligations, even if a party or its Affiliates have been advised of the possibility of such damages or if a party's or its Affiliates' remedy otherwise fails of its essential purpose.

12.4   Other than as set out in Clause 12.2, in no event will either party or its Affiliates have any liability arising out of or related to these Terms and/or any Order Form for any: (i) loss of profits, business or revenues; (ii) loss of anticipated savings; (iii) loss of goodwill; (iv) business interruption; (v) loss of data (including use or receipt of data); or (vi) for any indirect, special, incidental, consequential, or exemplary damages. The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, even if a party or its Affiliates have been advised of the possibility of such damages or if a party's or its Affiliates' remedy otherwise fails of its essential purpose.

12.5   Without prejudice to any of the foregoing, FlightGlobal will not be liable for breach of any term of these Terms arising from or in relation to: (i) the use of any FlightGlobal Product(s) in breach of these Terms; (ii) any alterations to any FlightGlobal Product made by anyone other than FlightGlobal or someone expressly authorised by FlightGlobal to make that alteration; (iii) any delay or failure in the provision of any FlightGlobal Product to Customer caused by anyone other than FlightGlobal; or (iv) any breach of these Terms by Customer or any other wrongful or negligent act or omission by Customer, any Customer Affiliate, or any Representative.

12.6   The FlightGlobal Products may contain links to external sites. FlightGlobal is not responsible for and has no control over the content of such sites and, to the extent permissible by law, disclaims all responsibility and liability in relation to information available on such sites or accessible from the FlightGlobal Products via hypertext links.

13    Term; Suspension and Termination

13.1   The term of an order will commence on the Start Date.

13.2   Except to the extent stated otherwise in an Order Form, each order shall renew automatically for further periods of the term stated in the Order Form (and if that doesn’t state a term for periods of twelve (12) months) unless either party provides the other party with no fewer than 60 calendar days’ notice in advance of the expiry to cancel the renewal.

13.3   The fees due for each renewal term shall be assessed at the then current prices for the FlightGlobal Product ordered.

13.4   Without prejudice to any other right or remedy which may be available to it, FlightGlobal may suspend or terminate Customer’s access to any FlightGlobal Product and/or the Terms immediately and without compensation if: (i)  the Customer is in breach of these Terms; (ii) the Customer fails to make any payment to FlightGlobal within 14 (fourteen) calendar days of the due date and fails to remedy such breach within 14 (fourteen) calendar days after written notice from FlightGlobal specifying the breach and requiring it to be remedied; (iii) the Customer at any time becomes insolvent or bankrupt (or the equivalent in any jurisdiction) or enters into any arrangements with or for the benefit of its creditors or be wound up compulsorily or voluntarily (otherwise than for the purpose of a bona fide reconstruction or amalgamation without insolvency) or has a receiver appointed of all or any part of its undertaking or assets ceases or threatens to cease to carry on business; (iv)  Customer or any entity controlling Customer acquires, is acquired by and/or merges with another legal entity; or (v) Customer or any Licensed Users is sanctioned by the United Kingdom, the European Union, the United Nations or the United States of America trade sanction regimes.

13.5   FlightGlobal shall additionally be entitled to suspend supply of the FlightGlobal Products to the Customer if it reasonably suspects that the Customer or any Licensed User is in breach of these Terms, and may impose a reasonable charge to the Customer for restoring the FlightGlobal Products.

14    Consequences of Termination or Expiry

14.1   On expiry, or on termination or cancellation for any reason, the Customer, its Affiliates, all Representatives, and all Licensed Users shall immediately cease using all of the terminated FlightGlobal Product(s) and Licensed Material, and shall promptly delete such Licensed Material from each of their systems, applications or other storage. Customer shall provide certification to FlightGlobal of any such destruction upon FlightGlobal's request.

14.2   The undertaking to delete Licensed Material does not apply to any data which the Customer is required to retain under any applicable legal or regulatory obligation including the rules of a professional body (in each case only to the extent and for such time as is required under any such obligation), provided that and for as long as Customer (i) continues to comply with the provisions of these Terms in Clause 2.5 (licence restrictions) Clause 4.1 (security),  Clause 5 (Intellectual Property Rights) as well as Clause 16 (confidentiality), and (ii) only retains such copies in its archives and does not use the Licensed Material in any part of its business for any reason.

14.3   In no event will the termination or expiry relieve Customer of its obligation to pay any fees payable to FlightGlobal for the period prior to the effective date of termination.

14.4   If the Order Form is terminated for any reason other than discontinuation of the applicable FlightGlobal Product, Customer must pay any unpaid fees covering the remainder of the term of existing Order Forms to FlightGlobal.

14.5   Expiry or termination of these Terms shall be without prejudice to the accrued rights and obligations of the parties and, in particular, Clause 25 (Definitions), Clause 5 (Intellectual Property Rights), Clause 11 (Verification and Audit), Clause 12 (Limitation of Liability), Clause 16 (Confidentiality) and Clause 3 (Fees) in so far as it sets out Customer’s obligation to pay all amounts due hereunder shall survive expiry or termination for whatever reason.

15    Data Protection

To the extent that any Personal Data is transmitted to FlightGlobal by or on behalf of Customer for FlightGlobal to use as part of the services, the following terms shall apply:

15.1    Each of the parties shall comply with its respective obligations under applicable data protection laws.

15.2   Customer agrees that FlightGlobal will be the Data Processor on behalf of Customer with regard to all Personal Data that Customer makes available to FlightGlobal, and FlightGlobal agrees to only process such Personal Data in accordance with Customer’s instructions.

15.3   Customer acknowledges and agrees that (i) FlightGlobal Affiliates may be retained as Sub-processors; and (ii) FlightGlobal and FlightGlobal Affiliates respectively may engage third-party Sub-processors in connection with FlightGlobal’s performance hereunder. FlightGlobal shall be liable for the acts or omissions of any third party sub-processors and subcontractors used by it in the provision of the services as if such acts or omissions were those of FlightGlobal. Sub-processors will be subject to data protection obligations at least equivalent to those contained in these Terms.

15.4   FlightGlobal may store Personal Data on servers located inside the European Economic Area, or transfer it to other countries, provided that any onward transfer shall, to the extent required under applicable laws, be effected by way of appropriate safeguards, and legally enforceable mechanism(s) for transfers of Personal Data as may be permitted under applicable data protection laws from time to time and in accordance with such laws. The provisions of these Terms shall constitute the Customer’s instructions with respect to transfers.

15.5   Customer agrees that FlightGlobal may use aggregate information and statistics for the purposes of further developing its products and services, including new functionalities and features. These statistics will not include information that can be used to identify any individual.

15.6   FlightGlobal will process Personal Data in a manner that ensures appropriate security, integrity and confidentiality of such data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

15.7   FlightGlobal may collect, retain, and use data and information regarding Customer’s and its Licensed Users who use the FlightGlobal Product, provided that FlightGlobal will, to the extent that such data and information is Personal Data use and process all such data and information in accordance with the terms of FlightGlobal’s privacy policies.

15.8   Customer must ensure that it is entitled to transfer the relevant Personal Data to FlightGlobal and its Affiliates so that FlightGlobal and its Affiliates may lawfully use, process and transfer the Personal Data in accordance with these Terms on Customer’s behalf.

16    Confidentiality

16.1   Each party receiving Confidential Information ("Receiving Party") from the other party ("Disclosing Party") shall: (i) use the Disclosing Party's Confidential Information solely for the purposes of fulfilling its obligations under these Terms (ii) keep the Disclosing Party's Confidential Information secure and take no lesser security measures and degree of care to protect the Disclosing Party's Confidential Information than the Receiving Party applies to its own confidential or proprietary information (but not less than reasonable care); and (iii) not disclose the Disclosing Party's Confidential Information to any third party except with the prior written consent of the Disclosing Party or in accordance with this clause

16.2   The obligations of confidentiality shall not apply where the Receiving Party can demonstrate that the Confidential Information: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) is or was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is or was received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

16.3   Upon the expiry or termination of these Terms, each party will promptly return or destroy the relevant Confidential Information of the other and any copies, extracts and derivatives thereof, except as otherwise set out in these Terms.

16.4   The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.

16.5   Each party acknowledges that its breach of this Clause may cause irreparable injury to the other party for which monetary damages may not be an adequate remedy. Accordingly, a party will be entitled to seek any legal or equitable remedies in the event of such a breach by the other. The operation of this clause shall survive the termination or expiration of these Terms.

17    Notice

17.1   To Customer. FlightGlobal may provide any notice to Customer under these Terms by: (i) posting a notice FlightGlobal’s website; or (ii) sending a message to the email address then associated with Customer’s account. Notices FlightGlobal provides by posting on its website will be effective upon posting and notices by email will be effective when FlightGlobal sends the email. It is Customer’s responsibility to keep Customer’s email address current. Customer will be deemed to have received any email sent to the email address then associated with Customer’s account when the email is sent, whether or not Customer actually receives the email.

17.2   To FlightGlobal. To give FlightGlobal notice under these Terms, Customer must contact FlightGlobal as follows: by personal delivery, overnight courier or registered or certified mail to Reed Business Information Limited, Quadrant House, Sutton, Surrey, CM2 5AS, United Kingdom, attention General Counsel. FlightGlobal may update the address for notices by posting a notice on FlightGlobal’s website. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided registered or certified mail will be effective three business days after they are sent.

18    Governing Law and Jurisdiction

18.1   These Terms and any dispute or non-contractual obligation arising out of or in connection with them shall be governed by, and construed in accordance with the laws of England and Wales.

18.2   Each party hereby submits to the exclusive jurisdiction of the courts of England and Wales over any dispute arising out of or in connection with these Terms.

19    Entire Agreement

These Terms, including all schedules hereto and together with the Order Form, constitutes the entire agreement and understanding between the parties and supersedes any prior and contemporaneous agreements, proposals or representations, written or oral, between them concerning the subject matter of these Terms and the Order Forms.  Each party acknowledges that, in entering into these Terms, it does not rely on any statement, representation, assurance or warranty of any person (whether a party to these Terms or not) other than as expressly set out in these Terms or any Order Form. Nothing in these Terms shall restrict or exclude any liability for (or remedy in respect of) fraud or fraudulent misrepresentation.  Neither these Terms, nor any order or associated Order Form shall be modified by any purchase order submitted by Customer, even if such purchase order is accepted by FlightGlobal.

20    Assignment

Customer may not assign, novate or otherwise transfer any of its rights or obligations hereunder, whether by operation of law or otherwise, without FlightGlobal’s prior written consent. FlightGlobal may assign, novate or otherwise transfer any or all of its rights and/or obligations under these Terms at any time; provided, the assignor/transferee assumes the performance obligations set forth hereunder.  Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

21    Relationship of the Parties

The parties are independent contractors.  Nothing in these Terms shall be construed as constituting a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

22    Third-Party Beneficiaries

Save as expressly set out in these Terms, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms or otherwise.

23    Waiver and Cumulative Remedies

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.  The rights and remedies arising under, or in connection with, these Terms are cumulative and, except where otherwise expressly provided in these Terms, do not exclude rights and remedies provided by law or otherwise.  Any termination of these Terms and/or parts of them does not affect any accrued rights or liabilities of either party and nor does it affect the coming into force or the continuance in force of any provision of the Terms that is expressly or by implication intended to come into or continue in force on or after such termination.

24    Severability

If any provision (or part provision) of these Terms is or becomes illegal, invalid or unenforceable in any respect: (i) it shall not affect or impair the legality, validity or enforceability of the remaining provisions of these Terms; and (ii) that provision (or part provision) shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and enforceable effect.

25    Definitions

These Terms contain the following definitions

“Affiliate” in respect of a corporate entity means any other corporate entity which directly or indirectly, controls, is controlled by or is under common control with such entity and the term “control” (including the terms “controlled by” and “under common control with”) in relation to an entity means the power to direct or cause the direction of the management and policies of another entity, whether through the ownership of voting securities, by contract or otherwise;

"Confidential Information" means any information which is disclosed by one party to the other whether before or after the Start Date, which is designated in writing as confidential or would appear to a reasonable person to be confidential and which relates to a party's business, affairs, operations, customers, processes, budgets, pricing policies, products, information, strategies, developments, trade secrets, know-how, design rights, market opportunities, personnel, plans or intentions, suppliers, other contracting parties, or other persons in respect of whom a confidentiality obligation may arise of the party disclosing it;

“Contract Year” means any period of 12 consecutive calendar months commencing on (a) the Start Date of an order or (b) any anniversary thereof occurring during the term of the applicable order;

“Customer” means the legal entity specified as customer in the applicable Order Form;

"Customer Data" means all code, data, documents, information, text, drawings, statistics, analysis, diagrams, images, sounds and other materials embodied in any form relating to Customer which Customer may supply (or make available) to FlightGlobal, FlightGlobal’s Affiliates and/or a FlightGlobal sub-contractor;

“Derived Materials” means materials created by or on behalf of the Customer incorporating more than an insubstantial portion of the Licensed Material in combination with other information and/or data for the purposes of creating another product or other offering, whether in the form of analyses, directories, databases, mailing lists or otherwise;

“FlightGlobal” is a trading name of Reed Business Information Limited, and all references to FlightGlobal in these Terms are to Reed Business Information Limited;

“FlightGlobal Products” means: the data products or information services (delivered in various formats and channels including but not limited to online user interfaces, by emails, in excel spreadsheets or pdf documents, made available on FTP servers or other secure online locations, or via an application program interface or other automated means), online reference services and software tools including all components thereof licensed by or on behalf of FlightGlobal;

"Intellectual Property Rights" means: (i) patents, utility models, supplementary protection certificates, petty patents, rights in trade secrets and other confidential or undisclosed information (such as inventions (whether patentable or not) or know‑how) registered designs, rights in copyright (including authors' and neighbouring or related insert "moral" rights), database rights, design rights, semiconductor topography rights, mask work rights, trademarks and service marks; (ii) all registrations or applications to register any of the items referred to in paragraph (i); and (iii) all rights in the nature of any of the items referred to in paragraphs (i) or (ii) including continuations, continuations in part and divisional applications, reputation, personality or image, trade names, business names, brand names, get‑up, logos, domain names and URLs, rights in unfair competition and, without prejudice to anything set out elsewhere in this definition, rights to sue for passing off and all rights having equivalent or similar effect to, and the right to apply for any of, the rights referred to in this definition in any jurisdiction;

“Licence Type” means the type of license specified on the applicable Order Form authorizing Customer’s use of the Licensed Material, as follows:

(i)            Permitted Purpose Licence – permits Customer’s employees and/or other workers who are directly involved in the permitted purpose specified in the Order Form to use the Licensed Material for the purpose set out in the Order Form and for no other purpose; or

(ii)          Per User Licence – the named individual(s) identified in the Order Form may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(iii)         Site Licence – all the Customer’s employees and/or other workers normally located at the physical site(s) specified on the Order Form may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(iv)         Enterprise Licence – all employees and workers of Customer and Customer’s Permitted Affiliates may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(v)          Function Licence – all employees and workers of Customer who carry out the function specified in the Order Form for the Customer may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector;

“Licensed Material” means all information, data and editorial content including all updates thereof, contained within or made available through or as part of FlightGlobal Products, whether such information, data or editorial content is obtained by FlightGlobal from publicly available sources or third party providers or generated or curated by FlightGlobal itself;

“Licensed User” means a named employee or Representative of the Customer who is authorised to access and use the Licensed Material in accordance with these Terms, the Permitted Purpose and the special conditions set forth in the applicable Order Form;

“Permitted Purpose” shall have the meaning set out in the Order Form. If the Order Form is silent, it means Customer’s use of the Licensed Material for Customer’s internal business purposes in the ordinary course of a business in the aviation sector and in line with the Licence Type;

“Permitted Affiliate” means each of the Customer’s Affiliates listed on the applicable Order Form;

“Personal Data” means any information relating to an identified or identifiable individual that FlightGlobal is processing on behalf of Customer under these Terms;

“Representative” means an individual contractor or agent engaged by Customer to perform services in support of Customer’s use of the Licensed Material in accordance with the Permitted Purpose. A Representative with access to the Licensed Material shall at all times be bound to written terms and conditions with Customer consistent with the terms and conditions protecting the Licensed Material as required under these Terms;

“Start Date” means the commencement date of Customer’s access to the Licensed Materials listed on the applicable Order Form.

(US terms)

FlightGlobal Terms and Conditions (“Terms”) (updated September 2017)

 

1       General

1.1      These Terms apply to all FlightGlobal Products supplied by or on behalf of Reed Business Information Inc., doing business as FlightGlobal, (“FlightGlobal”) as may be ordered by Customer from time to time via a signed order as accepted and fulfilled by FlightGlobal (“Order Form”).

1.2      Each Order Form identifies specific FlightGlobal Product(s) that Customer orders, fees due and any specific amendments to these Terms. All Order Forms are subject to and incorporate these Terms. In the event that an Order Form amends any of the provisions in these Terms, the provision in the Order Form shall control.

1.3      Except as specifically authorized on an Order Form, the license granted under these Terms shall not extend to any of Customer’s Affiliates, and Customer shall not make any FlightGlobal Product available to any of its Affiliates except with FlightGlobal’s express prior written approval.

1.4      Where FlightGlobal expressly permits the use of a FlightGlobal Product by one or more Customer Affiliate(s), each such Customer’s Affiliate shall be added to the applicable Order Form as a Permitted Affiliate. Customer shall ensure that each Permitted Affiliate complies with the Terms (other than as to payment obligations, for which Customer remain solely liable) including any restrictions on access to or use of any FlightGlobal Product;

1.5      Customer will be responsible and liable for the acts and omissions of any of Customer’s Permitted Affiliate(s); and Customer agrees that any changes to its corporate structure, employee or user numbers entitles FlightGlobal to charge additional fees. Customer shall be liable for all access to and use of the Licensed Material by any of its Affiliates.

1.6      FlightGlobal Products may be provided by an Affiliate of FlightGlobal.

2       License Terms and Use Restrictions

2.1      Subject to Customer fulfilling its obligations under these Terms and prompt payment of all fees, FlightGlobal grants Customer a non-exclusive, non-transferable, non-sublicensable, limited term, revocable license for the Customer and its Licensed Users to access and use the FlightGlobal Products and the Licensed Material for the Permitted Purposes only, and only as permitted by the relevant License Type, and at all times subject to and in accordance with these Terms. All other uses are expressly reserved and prohibited.

2.2      Unless otherwise specified in the Order Form, the License Type shall be a Per User License.

2.3      Subject to the above, Customer and its Licensed Users may: (i) search, interrogate, and display the data accessed through the Licensed Material on screen; (ii) make a limited number of printouts of items included in the Licensed Material using the printing commands contained in the FlightGlobal Product; (iii) download and store in machine readable format a single copy of insubstantial portions of the Licensed Material; and (iv) download and store a single copy of relevant Licensed Material for the Customer’s audit and regulatory purposes but not for any other purpose.

2.4      The following is not permitted in this license but would be subject to a separate additional license or agreement and additional or different fees or payment arrangements:

2.4.1    the creation of Derived Materials

2.4.2    hosting services

2.4.3    resale or distribution to third parties.

2.5      The Customer may not:

2.5.1    abstract, download, store, reproduce, transmit, display, copy or use the Licensed Material other than as expressly permitted in these Terms;

2.5.2    lend, sell, resell, license, sublicense, distribute, make available, rent or lease any FlightGlobal Product or any parts of the Licensed Material or include it in a service bureau or outsourcing offering;

2.5.3    modify the FlightGlobal Product or the Licensed Material without FlightGlobal's express written permission;

2.5.4    use any algorithm, application, device, method, system or software to: (i) access, use, search, copy, monitor, mine, extract or scrape data or other Licensed Material from the FlightGlobal Products; or (ii) disable or incapacitate any part of the FlightGlobal Products or any usage tracking application or program used by FlightGlobal

2.5.5    make multiple printouts or copies of Licensed Material for distribution to any party other than Licensed Users (with the exception of Section 2.7 – on ad hoc inclusion in presentations below);

2.5.6    make the FlightGlobal Product or any Licensed Material available to any party other than Licensed Users on a local area network, a wide area network or on any intranet or extranet except as may be otherwise agreed;

2.5.7    use or authorize the use of software incorporated in the FlightGlobal Product other than as part of the FlightGlobal Products;

2.5.8    use or access any FlightGlobal Product for the purposes of monitoring its availability, performance or functionality, or for any other benchmarking, comparison with products not supplied by FlightGlobal or other competitive purposes;

2.5.9    use the FlightGlobal Product or Licensed Material therein for or in conjunction with any unlawful purpose;

2.5.10 interfere with or disrupt the integrity or performance of any FlightGlobal Product or third-party data contained therein;

2.5.11 remove any copyright or other proprietary rights notice contained or included in the FlightGlobal Product or Licensed Material;

2.5.12 permit or seek to obtain direct or indirect access to or use of any FlightGlobal Product in a way that circumvents a contractual usage limit;

2.5.13 except as permitted by applicable law, copy, reverse engineer, decompile or modify any software incorporated in any FlightGlobal Product or any part, feature, function or user interface thereof or make any other attempt to discover the source code or scripts used to provide the FlightGlobal Product;

2.5.14 use the FlightGlobal Product in any way that may infringe any intellectual property right of FlightGlobal, its Affiliates, any of FlightGlobal's third-party data providers and/or any other third parties;

2.5.15 do anything that could reasonably be assumed to jeopardize FlightGlobal’s or any of FlightGlobal’s Affiliates' relationships with any of its or their third party providers, or any other third party;

2.5.16 use the FlightGlobal Product and any Licensed Material in any way not expressly authorized in these Terms.

2.6      Notwithstanding the foregoing, Customer may include small extracts of Licensed Material in presentations to customers and prospects on an ad-hoc basis, provided always that the Customer acknowledges FlightGlobal as a data source, and further provided that Customer accompanies the extract with the following disclaimer in all such presentations:

“This information has been extracted from a FlightGlobal product. FlightGlobal has not seen or reviewed any conclusions, recommendations or other views that may appear in this document. FlightGlobal makes no warranties, express or implied, as to the accuracy, adequacy, timeliness, or completeness of its data or its fitness for any particular purpose. FlightGlobal disclaims any and all liability relating to or arising out of use of its data and other content or to the fullest extent permissible by law.”

2.7      FlightGlobal accepts no liability or responsibility to any third party who benefits from, uses or relies on the FlightGlobal Products or gains access to the Licensed Material. The Customer will indemnify FlightGlobal from and against all liabilities, losses, damages, costs and expenses that FlightGlobal incurs in connection with any claims against FlightGlobal by any such third party.

2.8      The use of and access to FlightGlobal Products are subject to usage limits, including the quantities specified in the Order Form: (i) where a quantity in the Order Form refers to Licensed Users, the FlightGlobal Product may not be accessed by more than that number of Licensed Users; (ii) If Customer exceeds a contractual usage limit, FlightGlobal may charge for uses above the contractual limits.

2.9      Customer grants to FlightGlobal and its Affiliates:

2.9.1    a royalty-free, non-exclusive, worldwide license to host, copy, transmit, amend, adapt, translate, co-mingle with other data and display Customer Data as reasonably necessary for FlightGlobal to produce and supply FlightGlobal Products; and

2.9.2    a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into FlightGlobal's and/or its Affiliates' services and products (including the FlightGlobal Products) Customer Data as well as any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Users relating to the operation of or other attributes of any FlightGlobal or its Affiliates' services and products.

3       Fees

3.1      Customer shall pay all applicable fees, and agrees that its access to and use of FlightGlobal Products is contingent on Customer paying all applicable fees.

3.2      Payment obligations are non-cancellable, and fees paid are non-refundable except as otherwise expressly foreseen in these Terms.

3.3      Quantities or levels of usage licensed cannot be decreased during any Contract Year.

3.4      Invoiced charges are due twenty-eight (28) calendar days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to FlightGlobal and notifying FlightGlobal of any changes to such information.

3.5      If any invoiced amount is not received by FlightGlobal by the due date, then without limiting its rights or remedies: (i) those charges may accrue late interest at the rate of one and one-half per cent (1.5%) of the outstanding balance per month; (ii) FlightGlobal may suspend or terminate Customer’s access to the FlightGlobal Product until such amounts are paid in full; (iii) FlightGlobal may condition future renewals on payment terms shorter than those specified in these Terms.

3.6      FlightGlobal's fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, "Taxes") except as expressly set out in an invoice.  Customer is responsible for paying all Taxes associated with Customer’s purchases and use hereunder.  If FlightGlobal has a legal obligation to pay or collect Taxes, FlightGlobal will invoice Customer, and Customer will pay that amount unless Customer provide FlightGlobal with a valid tax exemption certificate authorized by the appropriate taxing authority.  For clarity, FlightGlobal is solely responsible for taxes assessable against FlightGlobal based on its income, property and employees.

4       Access to FlightGlobal Products; Security

4.1      The Customer shall comply with all of FlightGlobal’s instructions relating to the security of the FlightGlobal Products and the Licensed Material. Customer shall have in place and maintain appropriate and up-to-date technical and organizational measures designed to protect all Licensed Material against unauthorized access, disclosure, copying or distribution, and Customer shall comply with Customer’s reasonable instructions from time to time in any matters relating to the protection of and the prevention of piracy of Licensed Material.

4.2      A specially designated username and password may be allocated by FlightGlobal to the Customer and to Licensed Users for the sole use of the Customer or Licensed Users to access the Products and the Licensed Material. Where usernames are issues, they are unique to the named individual Licensed User and must not be shared or transferred. FlightGlobal may alter usernames and/or passwords from time to time in accordance with its standard security procedures and shall inform the Customer accordingly.

4.3      The Customer shall notify FlightGlobal promptly if it becomes aware or suspects that any unauthorized person has obtained a password. FlightGlobal will alter the password and inform the Customer accordingly.

4.4      Customer shall disable any Licensed User's access to the FlightGlobal Products and related documentation promptly in the event that the Licensed User no longer requires access to FlightGlobal Products to perform their work for Customer for any reason.

4.5      If FlightGlobal suspects that a password is being used by more than one person or by anyone other than the Licensed User for whom it was issued, or if FlightGlobal detects use of the Licensed Material in excess of licensed usage specified on the applicable Order Form, it may immediately suspend access by Customer and/or individual accounts or cancel the relevant password.

5       Intellectual Property Rights

5.1      Customer agrees that the Intellectual Property Rights comprised in or relating to all FlightGlobal Products, Licensed Material, and Licensed Material within any Derived Materials and all compilations thereof and in documentation supplied by FlightGlobal are and shall remain the sole property of FlightGlobal or (as applicable) their third party licensors.

5.2      No rights in any FlightGlobal Product or Licensed Material are granted or conveyed by FlightGlobal other than the limited license to use them as set forth in these Terms, and nothing in these Terms will be deemed to grant any license, sub-license, Intellectual Property Right or other claim against or interest in FlightGlobal's Intellectual Property Rights.

5.3      In the event that Customer were to own any rights in any FlightGlobal Product or Licensed Material, Customer shall assign to FlightGlobal, with full title guarantee for all purposes, applications and field of use (including by way of assignment of future Intellectual Property Rights) all such Intellectual Property Rights including the right to take action for any past, present and future damages and other remedies in respect of any infringement.  Customer must execute, and will procure that any Affiliates and Representatives execute, such documents and do such things as FlightGlobal may consider reasonably necessary to give effect to this Section.

5.4      Where the Licensed Material contains data and/or other material licensed by third party licensors, such Licensed Material is made available on the terms and conditions of such third party licensors as communicated to Customer from time to time.

6       Changes to the Product; Discontinuation

6.1      FlightGlobal shall be entitled to update, enhance, withdraw or otherwise change the FlightGlobal Products from time to time, at any time without notice.

6.2      Where such change will lead to a material decrease in functionality, FlightGlobal shall provide notice.

6.3      During a period of thirty days starting on the day that FlightGlobal provided the notice, Customer may terminate the license relating to the affected FlightGlobal Product, by giving notice, and may request a refund of unused portions of time of the remaining term for that FlightGlobal Product. If Customer does not exercise this right to terminate within thirty days from FlightGlobal’s notice, Customer has accepted the changed product, and may no longer exercise this termination right.

6.4      In the event that FlightGlobal discontinues any FlightGlobal Product, FlightGlobal may choose to offer Customer a refund of the unused portion of any prepaid fees for the applicable Contract Year, or may make available an alternative product.

7       Changes to the Terms

7.1      FlightGlobal may at its discretion change these Terms and provide notice to Customer.  During a period of thirty days starting on the day that FlightGlobal provided the notice, Customer may terminate the license relating to the affected FlightGlobal Product, by giving notice. If Customer does not exercise this right to terminate within thirty days from FlightGlobal’s notice, Customer has accepted the changed product, and may no longer exercise this termination right.

 

8       Availability of FlightGlobal Products

8.1      FlightGlobal shall use reasonable endeavors to ensure that FlightGlobal products are available to Customers and Licensed Users excluding downtime for regular or emergency maintenance which shall be kept to a minimum.

8.2      Time is not of the essence in respect to the delivery of any particular FlightGlobal product or Licensed Material, and FlightGlobal’s sole obligation and Customer’s sole and exclusive remedy is to request that FlightGlobal reinstate service as soon as is practically possible.

9       Indemnities

9.1      FlightGlobal will indemnify, defend and hold the Customer harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable legal costs) payable to a third party resulting from any claim that the Licensed Material as provided by FlightGlobal to Customer infringes any copyright or trademark of such third party (a “Claim”).

9.2      This indemnity shall only apply where the Licensed Material subject to the Claim were infringing as provided by FlightGlobal and such Licensed Materials have not been modified, amended, adjusted, altered, combined or co-mingled with or used in combination with any materials or data not furnished by FlightGlobal.

9.3      This indemnity is further subject to (i) Customer giving FlightGlobal prompt, written notice of any such claim; (ii) FlightGlobal having the sole right to control and direct the investigation, the defense and settlement of each such Claim; and (iii) Customer reasonably cooperating with FlightGlobal, at FlightGlobal’s expense, in connection with the foregoing, and making no admission or offer of settlement without the prior written authority of FlightGlobal.

9.4      Should the Licensed Material, become, or in FlightGlobal’s opinion are likely to become, the subject of a Claim, Customer shall permit FlightGlobal, at FlightGlobal’s option and expense, and as Customer’s sole and exclusive remedy, either: (i) to procure for the Customer the right to continue using the Licensed Material; (ii) to replace or modify the Licensed Material so that they become non-infringing; or (iii) to grant the Customer a refund of the unused portion of the fees paid by the Customer in relation to the relevant Licensed Material subject to the Claim.

9.5      The Customer shall indemnify FlightGlobal against any liabilities, losses, damages, costs or expenses incurred by FlightGlobal directly or indirectly as a result of any claim or course of action made or instituted against FlightGlobal by any third party arising from the unauthorized use of the FlightGlobal Products or Licensed Material by the Customer or its Licensed Users.

9.6      Customer will defend FlightGlobal and its Affiliates against any claim, demand, suit or proceeding made or brought against it by a third party alleging that any Customer Data provided to FlightGlobal infringes or misappropriates such third party's Intellectual Property Rights, or arising from Customer’s use of FlightGlobal Product in violation of these Terms or applicable laws or regulations (each a "Third Party Claim"). Customer will indemnify FlightGlobal from any damages and costs finally awarded against it as a result of, or for any amounts paid by FlightGlobal under a settlement approved by Customer in writing of, a Third Party Claim, provided that FlightGlobal: (i) promptly gives Customer written notice of the Third Party Claim; (ii) gives Customer all reasonable assistance, at Customer’s cost.

10    Use of the Products

10.1   The Customer shall use the FlightGlobal Products and the Licensed Material in accordance with all laws and regulations applicable to the Customer.

10.2   It shall be the responsibility of the Customer to ensure that its computing environment, network, connectivity, terminals and other associated equipment are compatible with the requirements of the FlightGlobal Products, and the Customer shall pay all relevant charges associated with such hardware, equipment or other network components of Customer.

11    Verification and Audit

11.1   The Customer shall, within seven days of a written request from FlightGlobal provide (i) a list of all individuals who have access to the FlightGlobal Product; and (ii) an explanation of how the FlightGlobal Product and Licensed Material are used by Customer and its Licensed Users.

11.2   Upon providing Customer with reasonable prior written notice, FlightGlobal (including its representatives and its Affiliates or representatives or any regulators) (“Audit Representative(s)”) shall have the right, either directly or through a third party auditor and not more than once every 12 months, to conduct an audit during Customer’s normal business hours to verify that FlightGlobal Products are being used in a manner consistent with the provisions of these Terms and the Order Form.

11.3   Customer shall co-operate with, and provide information as is reasonably requested by any Audit Representative.

11.4   Without prejudice to FlightGlobal’s other rights or remedies, if FlightGlobal, determines that Customer, Customer’s Affiliates, Customer’s Representatives and/or any Licensed Users are using the FlightGlobal Product or Licensed Materials in a manner inconsistent with these Terms, Customer shall: (i) at FlightGlobal’s option, immediately cease such inconsistent use and pay FlightGlobal the additional fees sufficient to permit such use; and (ii) reimburse FlightGlobal for the fees due for the unlicensed use of the Licensed Materials and the cost of such audit.

11.5   FlightGlobal shall treat as confidential all information relating to the Customer’s business that it acquires in the course of such verification or audit.

11.6   The rights of FlightGlobal under this Section shall continue for the term and for 6 months thereafter.

12    Warranties; Limitations on Liability

12.1   The FlightGlobal Products and Licensed Material are provided by FlightGlobal on an ‘as is’ and ‘as available’ basis. FlightGlobal excludes to the extent permitted by law all implied warranties relating to fitness for a particular purpose, merchantability, accuracy, timeliness, and completeness. FlightGlobal is not responsible for errors and omissions in the Licensed Materials of any kind, regardless of the cause, or for results obtained from using FlightGlobal Products or Licensed Material.

12.2   Nothing in these Terms or any Order Form shall exclude or limit either party's liability: (i) for death or personal injury caused by its (or its agent's or sub-contractor's) negligence; (ii) for fraud or fraudulent misrepresentation; (iii) for losses arising from breach of the provisions of the confidentiality obligations in these Terms; and (iv) matters that cannot, as a matter of law, be limited or excluded.

12.3   Other than as set out in Section 12.2, in no event shall the aggregate liability of each party together with all of its Affiliates arising out of or related to these Terms exceed the total amount paid by Customer and Customer’s Affiliates hereunder for the FlightGlobal Products giving rise to the liability in the twelve (12) months preceding the first incident out of which the liability first arose.  The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, but will not limit Customer’s and Customer Affiliates' payment obligations, even if a party or its Affiliates have been advised of the possibility of such damages or if a party's or its Affiliates' remedy otherwise fails of its essential purpose.

12.4   Other than as set out in Section 12.2, in no event will either party or its Affiliates have any liability arising out of or related to these Terms and/or any Order Form for any: (i) loss of profits, business or revenues; (ii) loss of anticipated savings; (iii) loss of goodwill; (iv) business interruption; (v) loss of data (including use or receipt of data); or (vi) for any indirect, special, incidental, consequential, or exemplary damages. The foregoing limitation will apply whether an action is in contract or tort and regardless of the theory of liability, even if a party or its Affiliates have been advised of the possibility of such damages or if a party's or its Affiliates' remedy otherwise fails of its essential purpose.

12.5   Without prejudice to any of the foregoing, FlightGlobal will not be liable for breach of any term of these Terms arising from or in relation to: (i) the use of any FlightGlobal Product(s) in breach of these Terms; (ii) any alterations to any FlightGlobal Product made by anyone other than FlightGlobal or someone expressly authorized by FlightGlobal to make that alteration; (iii) any delay or failure in the provision of any FlightGlobal Product to Customer caused by anyone other than FlightGlobal; or (iv) any breach of these Terms by Customer or any other wrongful or negligent act or omission by Customer, any Customer Affiliate, or any Representative.

12.6   The FlightGlobal Products may contain links to external sites. FlightGlobal is not responsible for and has no control over the content of such sites and, to the extent permissible by law, disclaims all responsibility and liability in relation to information available on such sites or accessible from the FlightGlobal Products via hypertext links.

13    Term; Suspension and Termination

13.1   The term of an order will commence on the Start Date.

13.2   Except to the extent stated otherwise in an Order Form, each order shall renew automatically for further periods of the term stated in the Order Form (and if that doesn’t state a term for periods of twelve (12) months) unless either party provides the other party with no fewer than 60 calendar days’ notice in advance of the expiry to cancel the renewal.

13.3   The fees due for each renewal term shall be assessed at the then current prices for the FlightGlobal Product ordered.

13.4   Without prejudice to any other right or remedy which may be available to it, FlightGlobal may suspend or terminate Customer’s access to any FlightGlobal Product and/or the Terms immediately and without compensation if: (i)  the Customer is in breach of these Terms; (ii) the Customer fails to make any payment to FlightGlobal within 14 (fourteen) days of the due date and fails to remedy such breach within 14 (fourteen) days after written notice from FlightGlobal specifying the breach and requiring it to be remedied; (iii) the Customer at any time becomes insolvent or bankrupt (or the equivalent in any jurisdiction) or enters into any arrangements with or for the benefit of its creditors or be wound up compulsorily or voluntarily (otherwise than for the purpose of a bona fide reconstruction or amalgamation without insolvency) or has a receiver appointed of all or any part of its undertaking or assets ceases or threatens to cease to carry on business; (iv)  Customer or any entity controlling Customer acquires, is acquired by and/or merges with another legal entity; or (v) Customer or any Licensed Users is sanctioned by the United Kingdom, the European Union, the United Nations or the United States of America trade sanction regimes.

13.5   FlightGlobal shall additionally be entitled to suspend supply of the FlightGlobal Products to the Customer if it reasonably suspects that the Customer or any Licensed User is in breach of these Terms, and may impose a reasonable charge to the Customer for restoring the FlightGlobal Products.

14    Consequences of Termination or Expiry

14.1   On expiry, or on termination or cancellation for any reason, the Customer, its Affiliates, all Representatives, and all Licensed Users shall immediately cease using all of the terminated FlightGlobal Product(s) and Licensed Material, and shall promptly delete such Licensed Material from each of their systems, applications or other storage. Customer shall provide certification to FlightGlobal of any such destruction upon FlightGlobal's request.

14.2   The undertaking to delete Licensed Material does not apply to any data which the Customer is required to retain under any applicable legal or regulatory obligation including the rules of a professional body (in each case only to the extent and for such time as is required under any such obligation), provided that and for as long as Customer (i) continues to comply with the provisions of these Terms in Section 2.5 (license restrictions) Section 4.1 (security),  Section 5 (Intellectual Property Rights) as well as Section 16 (confidentiality), and (ii) only retains such copies in its archives and does not use the Licensed Material in any part of its business for any reason.

14.3   In no event will the termination or expiry relieve Customer of its obligation to pay any fees payable to FlightGlobal for the period prior to the effective date of termination.

14.4   If the Order Form is terminated for any reason other than discontinuation of the applicable FlightGlobal Product, Customer must pay any unpaid fees covering the remainder of the term of existing Order Forms to FlightGlobal.

14.5   Expiry or termination of these Terms shall be without prejudice to the accrued rights and obligations of the parties and, in particular, Section 25(Definitions), Section 5 (Intellectual Property Rights), Section 11(Verification and Audit), Section 12 (Limitation of Liability), Section 16(Confidentiality) and Section 3 (Fees) in so far as it sets out Customer’s obligation to pay all amounts due hereunder shall survive expiry or termination for whatever reason.

15    Data Protection

To the extent that any Personal Data is transmitted to FlightGlobal by or on behalf of Customer for FlightGlobal to use as part of the services, the following terms shall apply:

15.1    Each of the parties shall comply with its respective obligations under applicable data protection laws.

15.2   Customer agrees that FlightGlobal will be the Data Processor on behalf of Customer with regard to all Personal Data that Customer makes available to FlightGlobal, and FlightGlobal agrees to only process such Personal Data in accordance with Customer’s instructions.

15.3   Customer acknowledges and agrees that (i) FlightGlobal Affiliates may be retained as Sub-processors; and (ii) FlightGlobal and FlightGlobal Affiliates respectively may engage third-party Sub-processors in connection with FlightGlobal’s performance hereunder. FlightGlobal shall be liable for the acts or omissions of any third party sub-processors and subcontractors used by it in the provision of the services as if such acts or omissions were those of FlightGlobal. Sub-processors will be subject to data protection obligations at least equivalent to those contained in these Terms.

15.4   FlightGlobal may store Personal Data on servers located inside the European Economic Area or the United States of America and its territories, or transfer it to other countries, provided that any onward transfer shall, to the extent required under applicable laws, be effected by way of appropriate safeguards, and legally enforceable mechanism(s) for transfers of Personal Data as may be permitted under applicable data protection laws from time to time and in accordance with such laws. The provisions of these Terms shall constitute the Customer’s instructions with respect to transfers.

15.5   Customer agrees that FlightGlobal may use aggregate information and statistics for the purposes of further developing its products and services, including new functionalities and features. These statistics will not include information that can be used to identify any individual.

15.6   FlightGlobal will process Personal Data in a manner that ensures appropriate security, integrity and confidentiality of such data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

15.7   FlightGlobal may collect, retain, and use data and information regarding Customer’s and its Licensed Users who use the FlightGlobal Product, provided that FlightGlobal will, to the extent that such data and information is Personal Data use and process all such data and information in accordance with the terms of FlightGlobal’s privacy policies.

15.8   Customer must ensure that it is entitled to transfer the relevant Personal Data to FlightGlobal and its Affiliates so that FlightGlobal and its Affiliates may lawfully use, process and transfer the Personal Data in accordance with these Terms on Customer’s behalf.

16    Confidentiality

16.1   Each party receiving Confidential Information ("Receiving Party") from the other party ("Disclosing Party") shall: (i) use the Disclosing Party's Confidential Information solely for the purposes of fulfilling its obligations under these Terms (ii) keep the Disclosing Party's Confidential Information secure and take no lesser security measures and degree of care to protect the Disclosing Party's Confidential Information than the Receiving Party applies to its own confidential or proprietary information (but not less than reasonable care); and (iii) not disclose the Disclosing Party's Confidential Information to any third party except with the prior written consent of the Disclosing Party or in accordance with this Section.

16.2   The obligations of confidentiality shall not apply where the Receiving Party can demonstrate that the Confidential Information: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) is or was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) is or was received from a third party without breach of any obligation owed to the Disclosing Party; or (iv) was independently developed by the Receiving Party.

16.3   Upon the expiry or termination of these Terms, each party will promptly return or destroy the relevant Confidential Information of the other and any copies, extracts and derivatives thereof, except as otherwise set out in these Terms.

16.4   The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.

16.5   Each party acknowledges that its breach of this Section may cause irreparable injury to the other party for which monetary damages may not be an adequate remedy. Accordingly, a party will be entitled to seek any legal or equitable remedies in the event of such a breach by the other. The operation of this Section shall survive the termination or expiration of these Terms.

17    Notice

17.1   To Customer. FlightGlobal may provide any notice to Customer under these Terms by: (i) posting a notice FlightGlobal’s website; or (ii) sending a message to the email address then associated with Customer’s account. Notices FlightGlobal provides by posting on its website will be effective upon posting and notices by email will be effective when FlightGlobal sends the email. It is Customer’s responsibility to keep Customer’s email address current. Customer will be deemed to have received any email sent to the email address then associated with Customer’s account when the email is sent, whether or not Customer actually receives the email.

17.2   To FlightGlobal. To give FlightGlobal notice under these Terms, Customer must contact FlightGlobal as follows: by personal delivery, overnight courier or registered or certified mail to Reed Business Information Inc., 3355 West Alabama Street, Suite 700, Houston TX 77098 attention Legal Department. FlightGlobal may update the address for notices by posting a notice on FlightGlobal’s website. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided registered or certified mail will be effective three business days after they are sent.

18    Governing Law and Jurisdiction

18.1   New York law governs the interpretation and enforcement of these Terms, regardless of the law that might otherwise apply under applicable principles of conflicts of law. The parties agree that any suit, action or proceeding arising out of or relating to these Terms shall be instituted only in the United States District Court for the Southern District of New York or a New York State Court located in New York County.

18.2   Each of the parties consents to the exclusivejurisdiction of such courts in any such action or proceeding, waives any objection to venue laid therein and agrees not to plead or claim in any such courts that a proceeding brought therein has been brought in an inconvenient forum.

19    Entire Agreement

These Terms, including all schedules hereto and together with the Order Form, constitutes the entire agreement and understanding between the parties and supersedes any prior and contemporaneous agreements, proposals or representations, written or oral, between them concerning the subject matter of these Terms and the order forms.  Each party acknowledges that, in entering into these Terms, it does not rely on any statement, representation, assurance or warranty of any person (whether a party to these Terms or not) other than as expressly set out in these Terms or any order form. Nothing in these Terms shall restrict or exclude any liability for (or remedy in respect of) fraud or fraudulent misrepresentation.  Neither these Terms, nor any order or associated Order Form shall be modified by any purchase order submitted by Customer, even if such purchase order is accepted by FlightGlobal.

20    Assignment

Customer may not assign, novate or otherwise transfer any of its rights or obligations hereunder, whether by operation of law or otherwise, without FlightGlobal’s prior written consent. FlightGlobal may assign, novate or otherwise transfer any or all of its rights and/or obligations under these Terms at any time; provided, the assignor/transferee assumes the performance obligations set forth hereunder.  Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

21    Relationship of the Parties

The parties are independent contractors.  Nothing in these Terms shall be construed as constituting a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

22    Third-Party Beneficiaries

These Terms do not create, and shall not be construed as creating, any rights in favor of any person or entity not a party to these Terms, except for FlightGlobal’s Affiliates in connection with the facilitation of the obligations set forth under these Terms.

23    Waiver and Cumulative Remedies

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.  The rights and remedies arising under, or in connection with, these Terms are cumulative and, except where otherwise expressly provided in these Terms, do not exclude rights and remedies provided by law or otherwise.  Any termination of these Terms and/or parts of them does not affect any accrued rights or liabilities of either party and nor does it affect the coming into force or the continuance in force of any provision of the Terms that is expressly or by implication intended to come into or continue in force on or after such termination.

24    Severability

If any provision (or part provision) of these Terms is or becomes illegal, invalid or unenforceable in any respect: (i) it shall not affect or impair the legality, validity or enforceability of the remaining provisions of these Terms; and (ii) that provision (or part provision) shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and enforceable effect.

25    Definitions

These Terms contain the following definitions

“Affiliate” in respect of a corporate entity means any other corporate entity which directly or indirectly, controls, is controlled by or is under common control with such entity and the term “control” (including the terms “controlled by” and “under common control with”) in relation to an entity means the power to direct or cause the direction of the management and policies of another entity, whether through the ownership of voting securities, by contract or otherwise;

"Confidential Information" means any information which is disclosed by one party to the other whether before or after the Start Date, which is designated in writing as confidential or would appear to a reasonable person to be confidential and which relates to a party's business, affairs, operations, customers, processes, budgets, pricing policies, products, information, strategies, developments, trade secrets, know-how, design rights, market opportunities, personnel, plans or intentions, suppliers, other contracting parties, or other persons in respect of whom a confidentiality obligation may arise of the party disclosing it;

“Contract Year” means any period of 12 consecutive calendar months commencing on (a) the Start Date of an order or (b) any anniversary thereof occurring during the term of the applicable order;

“Customer” means the legal entity specified as customer in the applicable Order Form;

"Customer Data" means all code, data, documents, information, text, drawings, statistics, analysis, diagrams, images, sounds and other materials embodied in any form relating to Customer which Customer may supply (or make available) to FlightGlobal, FlightGlobal’s Affiliates and/or a FlightGlobal sub-contractor;

“Derived Materials” means materials created by or on behalf of the Customer incorporating more than an insubstantial portion of the Licensed Material in combination with other information and/or data for the purposes of creating another product or other offering, whether in the form of analyses, directories, databases, mailing lists or otherwise;

“FlightGlobal” is a registered business name of Reed Business Information Inc., and all references to FlightGlobal in these Terms are to Reed Business Information Inc.;

“FlightGlobal Products” means: the data products or information services (delivered in various formats and channels including but not limited to online user interfaces, by emails, in excel spreadsheets or pdf documents, made available on FTP servers or other secure online locations, or via an application program interface or other automated means), online reference services and software tools including all components thereof licensed by or on behalf of FlightGlobal;

"Intellectual Property Rights" means: (i) patents, utility models, supplementary protection certificates, petty patents, rights in trade secrets and other confidential or undisclosed information (such as inventions (whether patentable or not) or know‑how) registered designs, rights in copyright (including authors' and neighboring or related rights), database rights, design rights, semiconductor topography rights, mask work rights, trademarks and service marks; (ii) all registrations or applications to register any of the items referred to in paragraph (i); and (iii) all rights in the nature of any of the items referred to in paragraphs (i) or (ii) including all proprietary rights, updates, continuations, continuations in part and divisional applications, reputation, personality or image, trade names, business names, brand names, get‑up, logos, domain names and URLs, rights in unfair competition and, without prejudice to anything set out elsewhere in this definition, rights to sue for passing off and all rights having equivalent or similar effect to, and the right to apply for any of, the rights referred to in this definition in any jurisdiction;

“License Type” means the type of license specified on the applicable Order Form authorizing Customer’s use of the Licensed Material, as follows:

(i)            Permitted Purpose License – permits Customer’s employees and/or other workers who are directly involved in the permitted purpose specified in the Order Form to use the Licensed Material for the purpose set out in the Order Form and for no other purpose; or

(ii)          Per User License – the named individual(s) identified in the Order Form may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(iii)         Site License – all the Customer’s employees and/or other workers normally located at the physical site(s) specified on the Order Form may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(iv)         Enterprise License – all employees and workers of Customer and Customer’s Permitted Affiliates may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector; or

(v)          Function License – all employees and workers of Customer who carry out the function specified in the Order Form for the Customer may access the FlightGlobal Products and use the Licensed Material in the ordinary course of the Customer’s regular business as related to the aviation sector;

“Licensed Material” means all information, data and editorial content including all updates thereof, contained within or made available through or as part of FlightGlobal Products, whether such information, data or editorial content is obtained by FlightGlobal from publicly available sources or third party providers or generated or curated by FlightGlobal itself;

“Licensed User” means a named employee or Representative of the Customer who is authorized to access and use the Licensed Material in accordance with these Terms, the Permitted Purpose and the special conditions set forth in the applicable Order Form;

“Permitted Purpose” shall have the meaning set out in the Order Form. If the Order Form is silent, it means Customer’s use of the Licensed Material for Customer’s internal business purposes in the ordinary course of a business in the aviation sector and in line with the License Type;

“Permitted Affiliate” means each of the Customer’s Affiliates listed on the applicable Order Form;

“Personal Data” means any information relating to an identified or identifiable individual that FlightGlobal is processing on behalf of Customer under these Terms;

“Representative” means an individual contractor or agent engaged by Customer to perform services in support of Customer’s use of the Licensed Material in accordance with the Permitted Purpose. A Representative with access to the Licensed Material shall at all times be bound to written terms and conditions with Customer consistent with the terms and conditions protecting the Licensed Material as required under these Terms;

“Start Date” means the commencement date of Customer’s access to the Licensed Materials listed on the applicable order.

1. Availability.

The servers offering the Hosted Services shall be available a minimum of 99.5% of the time, excluding scheduled and emergency maintenance periods, non-reproducible outages and outages caused by Subscriber or its Authorised Users, any general Internet infrastructure outages or outages of Internet/telecom services provided by third parties. Service is deemed to be available when all components that comprise the production platform are properly running so as to enable the proper execution of all application Software forming part of the Hosted Service.

Notwithstanding any term to the contrary herein, the Hosted Services shall not be deemed unavailable if non availability is caused by (i) any event of outside the reasonable control of Cirium; (ii) failure of any equipment of Subscriber or an Authorised User or any other Subscriber vendor; (iii) any act or omission of Subscriber, any Authorised User; (iv) Subscriber’s or an Authorised User’s negligence or willful misconduct, which may include failure to follow agreed-upon procedures; or (v) Subscriber not opening a support ticket to report any specific performance issue.

Scheduled Maintenance Time.

As at July 2014 Cirium performs routine maintenance every second Saturday between 0700hrs and 1000hrs Eastern Standard Time. Routine maintenance activity does not generally affect the continuity of the Hosted Services. Should portions of the Hosted Services be rendered unavailable during these regular scheduled maintenance periods, then Cirium shall give Subscriber not less than 72 hours advance written notice of such scheduled maintenance.

2. Support Contacts

Emergency Support. Cirium will provide emergency phone and email support 24 hours per day, 7 days per week. Cirium will provide the Subscriber with updated contact information from time to time.

Tel numbers : + 1 888 639 8011 or + 1 727 462 0669

Email : supportcenter@innovata-LLC.com

Non-emergency support. Non-emergency support issues will be handled by a designated Cirium  customer service manager and will be responded to within a period of two business days from time of initial contact

Email : supportcenter@innovata-LLC.com

3. Response and Target Resolution Times

Cirium will (i) assign the appropriate severity level to each reported problem,(ii) track all problems through resolution, and (iii) provide appropriate notification upon completion of corrective action by email or phone.

Priority	Description of Problem	Response Time	Target Resolution Time
Critical Severity 1	Server, application or database is down or unable to create, extract or display data rendering the Hosted Service unusable or inaccessible; no work–around available.	1 hour from report or knowledge of incident, resources assigned to correct defect	6 hours from report of or knowledge of incident, services restored
High Severity 2	Level of service substantially degraded, causing a sustained delayed response time more than 3 times average latency or limited use; and where a mutually agreeable sustainable work–around is available.	2 hours from report of or knowledge of incident, resources assigned to correct defect	8 hours from report of or knowledge of incident, services restored
Medium Severity 3	Application bug that significantly impairs functionality in the Hosted Service but does not seriously affect the capability to create, extract or display data.	12 working hours from report of or knowledge of incident, resources assigned to correct defect	3 business days from report of or knowledge of incident, issue fixed
Low Severity 4	Application bug that impairs functionality in the Hosted Service but does not seriously affect the capability to create, extract or display data.	1 business day from report of or knowledge of incident, resources assigned to correct defect	Reasonable commercial efforts

4. Data Questions

Questions related to data content are automatically assigned Severity Level 3 status. Examples of data content questions include but are not limited to: inquiries related to the presence or absence of a particular data element, requests for clarification on particular data elements, and requests for additional information for a particular data element. The data content inquiry will be routed to the appropriate data team or third party provider for research and response.