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No problem unsolved; meet the Cirium global customer support team
How the Cirium customer support team helps customers get the most value out of their Cirium data and platforms.
Jeff Moyer, Director of Support and Deliveries, introduces you to the Cirium customer support team and shares insights into what you can expect when you engage our technical support staff.
By Jeff Moyer, Director of Support and Deliveries, Cirium
I am Jeff Moyer, Director of Support and Deliveries. I want to tell you exactly why we believe we are the best support team in the industry and how we help Cirium customers get the most value out of their Cirium data and tools.
Cirium’s support philosophy
The customer support team helps our customers get the maximum value out of their partnership with Cirium. We provide fast, expert and transparent support for all sectors of the aviation ecosystem. The Cirium help desk operates 24/5. We follow the sun to align with our customer business hours in three regions: EMEA, the Americas, and APAC. To ensure that you are never more than a few minutes from getting a timely response.
If you are talking to our support team, you are only one step away from everyone in the company.
Unlike many support teams, who are charged with minimizing their customer contact, we want to hear from you. If we do not know the answer, we are empowered to engage all resources to get to a resolution. If you are talking to our support team, you are only one step away from everyone in the company.
We help you get the most value out of Cirium
- Help with user account management
- Provide product guidance and advise on best practices
- Answer your data questions or check with an internal expert
- Assist with technical questions for our products
- Provide product refresher trainings
- Share the appropriate knowledge base articles
- Show you how to subscribe to our status page for service messages
We know we have the BEST customer support
Our support team consistently secures a 98% or higher customer satisfaction rate. A human will reply to your support ticket in under an hour. We answer more than half our tickets on the first reply and solve most in less than a day. On complex problems, we’ll update you every step of the way.
We like a good challenge. And unlike many support teams, we want to hear from you. Please contact us if you have any technical support questions.
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