Contact Us
Contact Us

Air operations, Announcement, On-Time Performance

Cirium commends Delta Air Lines for Operational Excellence

January 26, 2024

Delta Air Lines named most punctual North American airline and Platinum Award winner for Operational Excellence for 2023.

Following the release of Cirium’s On-Time Performance Report for 2023, Delta Air Lines has once again been named the most punctual North American airline. The airline recorded an impressive 84.72% punctuality, the best among North American airlines, maintaining a successful performance from the previous year.

For the third year in a row, Cirium also presented the Atlanta-based carrier with the Platinum Award for Operational Excellence. This prestigious accolade is a testament to Delta’s unwavering commitment to punctuality and operational excellence. The Cirium Platinum Award, given to airlines that excel in on-time performance while navigating considerable operational complexities, reflects the hard work and dedication of Delta’s team.

The Cirium Platinum Award is not just about on-time performance; it also considers the airline’s network, volume of flights, and the ability to limit the impact of flight disruptions on passengers. Delta’s accomplishment in these areas, particularly during challenging times for the airline industry, speaks volumes about its operational efficiency and customer-focused approach.

An award presentation took place on January 24th and 25th during Delta LEAD 2024 Conference at the Mercedes Benz Stadium in Atlanta, Georgia, to mark their outstanding achievements.

The LEAD 2024 Conference brought together 6,000 employees from Delta’s leadership team from across the company to discuss the airline’s objectives for 2024. This two-day conference set the tone for the year, discussing the airline’s finance, operations, people, customer experience (CX), and listening to external perspectives.

Jeremy Bowen, Cirium CEO, presented Delta’s awards to Ed Bastian, CEO of Delta Air Lines along with six frontline team members representing all who make on-time performance a reality for Delta. Mike Malik, Cirium Chief Marketing Officer, Lydia Webb, Cirium Marketing Director, and Kirk Nagy, Cirium Enterprise Business Development Manager, were also in attendance.

At Cirium we have a team that is passionate about airline operations. Many have decades of airline experience; we understand the complexity and challenge of getting people to their destinations safely and on time. Delta’s accomplishment, particularly during challenging times for the airline industry, speaks volumes about its operational efficiency and customer-focused approach.

Jeremy Bowen

Congratulations to the entire Delta team for their hard work and dedication, which have contributed to this amazing success. Delta’s achievement sets a high standard for operational performance in the airline industry, and it is an inspiration for others. – Jeremy Bowen.

report highlights

  • Delta Air Lines celebrates its third consecutive year as Cirium’s Platinum Award winner for global operational excellence.
  • Avianca Airlines emerges as the global leader in punctuality.
  • Delta Air Lines also comes out on top in North America, with Iberia Express leading in Europe, Copa in Latin America, ANA in Asia Pacific, and Oman Air in the Middle East and Africa. Safair triumphs as the leading low-cost carrier.
  • Minneapolis St. Paul International Airport stands out as the top global airport performer in 2023.

About Cirium
Cirium brings together powerful data and analytics to keep the world moving. Cirium delivers insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines, and financial institutions, among others, to make logical and informed decisions which shape the future of travel, growing revenues and enhancing customer experiences. Cirium is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. The shares of RELX PLC are traded on the London, Amsterdam and New York Stock Exchanges using the following ticker symbols: London: REL; Amsterdam: REN; New York: RELX. For further information please follow Cirium updates on LinkedIn.

RELX logo