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2024 Winner – The Platinum Award For Operational Excellence 


We present the Airport Platinum Award to the world’s best airport, which has demonstrated operational excellence for the year. 

Luis Felipe



Luis Felipe de Oliveira
Executive Director and CEO, Exactly Consulting and Services SARL

We present the Airport Platinum Award to the world’s best airport, which has demonstrated operational excellence for the year. 

El Dorado Bogota International Airport wins this inaugural award this year.  This accolade recognizes the airport’s exceptional performance beyond on-time performance.  We recognize the airport’s performance through a broader lens, including its ability to limit passenger impact during flight disruptions, operational excellence, and growth. 

Operational Efficiency

For airlines, operational efficiency is a top priority. Airlines favor airports that offer quick turnaround times, minimal delays, and streamlined processes for baggage handling and refueling. Efficient airports help airlines maintain their schedules and reduce operational costs. Additionally, modern infrastructure, including well-maintained runways, ample gates, and advanced air traffic control systems, is essential. Airports that invest in these areas can handle more flights and larger aircraft, making them more attractive to airlines.

Cost-Effectiveness

Cost-effectiveness is another critical factor. Despite of the less than 4% in average represent the airport charges in the airlines cost basis, they can significantly impact an airline’s bottom line. Airports that offer competitive pricing for landing fees, parking, and other services are more likely to attract airlines. Additionally, incentives and discounts for new routes or increased traffic can be a strong draw. Connectivity and network capabilities also play a significant role.

Connectivity and Network

Connectivity and network capabilities also play a significant role.

Airlines prefer airports that can facilitate easy transfers for passengers and cargo, enhancing their network efficiency. 

For passengers, accessibility and location are crucial. Airports situated close to city centers or well-connected by public transportation are more convenient and thus more attractive to travelers. Passengers also appreciate airports that offer a wide range of amenities, such as comfortable lounges, diverse dining options, shopping, and free Wi-Fi. These services enhance the overall travel experience, making the airport more appealing.

Safety and Security

Safety and security are paramount for passengers. Airports that implement stringent security measures and maintain a clean, safe environment are more likely to be favored by travelers. Additionally, friendly and efficient customer service can significantly enhance a passenger’s experience. Airports that prioritize customer satisfaction through helpful staff, clear signage, and efficient processes tend to attract more passengers.

Given the aging population and the need to make airports more inclusive, enhancing accessibility for people with disabilities is essential to better meet the needs of all passengers.

In conclusion, the attractiveness of an airport to both airlines and passengers rests on a combination of operational efficiency, infrastructure, cost-effectiveness, connectivity, accessibility, amenities, safety, and customer service.

Report highlights

  • Delta Air Lines Secures Cirium’s Platinum Award for Operational Excellence for Fourth Year Running 
  • Aeromexico Recognized as the Most On-Time Airline in the Global Category 
  • Regional Leaders Announced: Delta Air Lines, Copa Airlines, Iberia Express, Japan Airlines, and FlySafair Take Top Honors 
  • Bogotá El Dorado International Airport Earns Cirium’s Inaugural Airport Platinum Award 
  • Riyadh King Khalid International Airport Named Most On-Time Global Airport for 2024

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