Aviation Festival Americas
15th – 16th May 2024 | Miami Beach Convention Center
EVENT INFO
Fireside Chat: The Intersection Between Data and Digital: Unleashing Opportunities in Aviation IT
2:10 PM, 15 May
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| Kevin Hightower VP product Cirium | Tolu Omotunde Data Solutions Consultant Delta Air Lines |
Ensuring top-notch traveler experience with proactive in-trip communication strategies
The experience of the modern traveler with the complexities of aviation goes beyond the beautiful moments of takeoff and landing. It’s a detailed narrative, influenced by various factors such as weather conditions, service logistics, and occasional unexpected issues that can disrupt travel plans. For the pioneers in the industry – our dedicated travel management companies, online travel agencies, and airlines – mastering seamless communication during trips is not merely an added benefit; it’s the core of building customer loyalty. In this deep-dive into the realm of in-trip communication strategies, we unearth insights that can revamp the parameters of customer satisfaction.
The growing importance of measuring on-time performance
Airline operational performance is front and center, not least because of headline-making delays and cancelations globally. Passengers, airports, governments, corporate travel departments and other stakeholders want to know: Are flights departing and arriving on time?
Learn more about OTP data and passenger loyalty
Let’s Talk
Stop by Booth #227 in Hall C at the Miami Beach Convention Center. We’re located just around the corner from the Networking Zone.
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| Jade McGrath Business Development Manager | Vicki Scott Enterprise Sales Leader – Airlines and Airports | Gregg Ellsworth Business Development Manager |
