Following the release of Cirium’s On-Time Performance Report for 2023, Delta Air Lines has once again been named the most punctual North American airline. The airline recorded an impressive 84.72% punctuality, the best among North American airlines, maintaining a successful performance from the previous year.
For the third year in a row, Cirium also presented the Atlanta-based carrier with the Platinum Award for Operational Excellence. This prestigious accolade is a testament to Delta’s unwavering commitment to punctuality and operational excellence. The Cirium Platinum Award, given to airlines that excel in on-time performance while navigating considerable operational complexities, reflects the hard work and dedication of Delta’s team.
The Cirium Platinum Award is not just about on-time performance; it also considers the airline’s network, volume of flights, and the ability to limit the impact of flight disruptions on passengers. Delta’s accomplishment in these areas, particularly during challenging times for the airline industry, speaks volumes about its operational efficiency and customer-focused approach.
An award presentation took place on January 24th and 25th during Delta LEAD 2024 Conference at the Mercedes Benz Stadium in Atlanta, Georgia, to mark their outstanding achievements.
The LEAD 2024 Conference brought together 6,000 employees from Delta’s leadership team from across the company to discuss the airline’s objectives for 2024. This two-day conference set the tone for the year, discussing the airline’s finance, operations, people, customer experience (CX), and listening to external perspectives.
Jeremy Bowen, Cirium CEO, presented Delta’s awards to Ed Bastian, CEO of Delta Air Lines along with six frontline team members representing all who make on-time performance a reality for Delta. Mike Malik, Cirium Chief Marketing Officer, Lydia Webb, Cirium Marketing Director, and Kirk Nagy, Cirium Enterprise Business Development Manager, were also in attendance.
“At Cirium we have a team that is passionate about airline operations. Many have decades of airline experience; we understand the complexity and challenge of getting people to their destinations safely and on time. Delta’s accomplishment, particularly during challenging times for the airline industry, speaks volumes about its operational efficiency and customer-focused approach.”
Jeremy Bowen, CEO of Cirium
Congratulations to the entire Delta team for their hard work and dedication, which have contributed to this amazing success. Delta’s achievement sets a high standard for operational performance in the airline industry, and it is an inspiration for others. – Jeremy Bowen.
About Cirium
Cirium® is the world’s most trusted source of aviation analytics. The company delivers powerful data and cutting-edge analytics to empower a wide spectrum of industry players. It equips airlines, airports, travel enterprises, aircraft manufacturers, and financial entities with the clarity and intelligence they need to optimize their operations, make informed decisions, and accelerate revenue growth.
Cirium® is part of LexisNexis® Risk Solutions, a RELX business, which provides information-based analytics and decision tools for professional and business customers. The shares of RELX PLC are traded on the London, Amsterdam and New York Stock Exchanges using the following ticker symbols: London: REL; Amsterdam: REN; New York: RELX.
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